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Primary Technical Support Engineer
1 week ago
Join our Technical Support team as the Primary Technical Support EngineerPrevious experience in Home & Distribution, Low-voltage and Industrial Automation products and applications is essentialLocation in Sydney, Adelaide (AUS) or Auckland, Christchurch (NZ) plus benefitsSchneider Electric is a global specialist in energy management and automation.
We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions.
Our Mission is to be the trusted partner in Sustainability and Efficiency.About the opportunity:The Primary Technical Support Engineer will provide technical support for Schneider Electric's Home and Distribution, Low-voltage and Industrial Automation products.
Reporting to the Advanced Technical Support Manager, the Primary Technical Support Engineer will be our customer's first advocate and connect our teams to provide a simplified, seamless experience.Through innovation and digitisation, you will play an integral part as a change agent towards continuous improvement and a pivotal role in guiding customers and SE businesses in selecting and implementing our products and ensuring customer expectations are met and business goals are achieved.Key operational responsibilities:Deliver the primary level of technical support on our range of Electrical Power distribution and automation products in a timely mannerEngage with various Internal stakeholders (Product marketing, sales, customer care team, Advanced technical support) as and when neededDevelop personal technical expertise on Schneider Electric's product range (including PDL) and contribute towards company knowledge resources (FAQ's and Articles)Pre-sales assistance and entry-level post-sales supportIdentify and understand customer issue and expectationsEnhance customer satisfaction and continue to refine customer management skillsContribute to and lead identification of new opportunities during engagement discussions with the customerBolster the company's reputation by providing excellent customer serviceAbout you:You are innovative and strategic, focused on defining and supporting new models of technical support to produce premium service offering to our customers.
You are customer-obsessed and aim to deliver extraordinary results and experiences for customers.Key skills and experience:Tertiary qualification in Electrical, Electronics, Power, Process Automation, Mechatronic Engineering, or a Trade Qualification with relevant experience of minimum 2-3 years.Fundamental understanding of Electrical Power distribution concepts, applications, and related productsEstimation experience (in electrical distribution products) and exposure to entry-level electrical fault finding preferredGood business understanding in customer services, conflict resolution and related processesAdvanced computer skills, data analysis, and an understanding of local electrical standardsExperience with any customer-support management tools (for example: Salesforce bFO) will be preferredProven ability to collaborate with multiple stakeholder groups and strong commercial acumenA growth mindset through well-developed digital skills and a technical aptitudeWell-developed interpersonal skills coupled with the ability to a customer centric approachAll applicants must have working rights in Australia or New Zealand at the time of application and will be required to provide documented evidence if selected for Interview.Benefits of Working for Schneider Electric:Flexibility at Work and Global Family LeaveOption to participate in our Share Program, with discounts and company contribution for employeesPotential opportunity to purchase further annual leaveDiscounts at major vendors such as Clipsal, JB-HiFi and Hoyts just to name a few through our employee rewards schemesContinuous training on Schneider productsExposure to a market leader in sustainability and automationGlobal support at your fingertipsWorking in a well-balanced team and inclusive environmentWe're a great place to work but we are continually striving to be the best place to work, join us and see howLooking to make an IMPACT with your career?When you are thinking about joining a new team, culture matters.
At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.
We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.Become an IMPACT Maker with Schneider Electric - apply todayYou must submit an online application to be considered for any position with us.
This position will be posted until filled.Schneider Electric is an Equal Opportunity Employer.
It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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