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Customer Support Specialist
1 week ago
About Ricoh
Ricoh is a leading provider of innovative technologies and services. We are dedicated to helping our customers achieve their goals by providing exceptional support and solutions.
As a Customer Service Engineer at Ricoh, you will play a critical role in maintaining the high standard of workmanship and delivering excellent service to our valued customers.
You will be responsible for working on all Ricoh products and solutions, including timely maintenance, repair, and field modifications. You will also conduct site audits of client premises, assist with the setup and configuration of Ricoh equipment, and provide training to clients on the use of Ricoh equipment and software.
The ideal candidate will have a passion for IT, prior experience in customer service, and demonstrable knowledge of IT and AV. Excellent verbal and written communication skills are essential, as well as legal entitlement to work in NZ long term. A minimum of 3 years' work experience in the deployment and maintenance of Ricoh production print equipment is required.
What We Offer
We invest in our employees and encourage a learning environment where you can grow and develop your career. We provide access to learning tools and on-the-job training to support your development.
