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Front Office Agent
1 month ago
Company Description Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada's year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.
Job Description Front Office Agent First impressions are everything As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Starting Rate of Pay: $19.70 per hour. We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $23.95.
What you will be doing: Greet, check-in, respond to requests and settle accounts while providing exceptional serviceMaintain accurate records of daily transactions, including cash handling - currency exchange and balancing a floatServe as a sales agent promoting and up-selling hotel servicesTake initiative to add a personalized experienceProudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-sellingQualifications Ability to work well under pressure in a fast paced environmentAbility to work cohesively with fellow colleagues as part of a teamPrior experience working with Opera or a related systemPrevious front desk experience is required, previous customer service experience is an assetService focused personality is essentialJob Perks & Benefits: Subsidized staff accommodation providedComplimentary meal in our staff cafeteria per shiftAccess to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwideHotel leisure benefits including Golf/Ski passesAdditional Information Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: At Fairmont Chateau Whistler, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.
Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ******
APPLY TODAY: For more information on working and living at the Fairmont Chateau Whistler please visit Fairmont Chateau Whistler Careers (whistler-jobs.ca)
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