Front Office Manager
2 weeks ago
Company Description Located in the Heart of the Auckland CBD, with sweeping views of the City and the Viaduct Harbour, The Sebel Quay West & Viaduct Harbour feature stylish apartments and suites. The 4.5 star Hotels are looking for a leader who is passionate about our guests and building great teams. This exciting leadership opportunity as Front Office Manager, is overlooking both properties, working closely with the Rooms Division Manager.
Job Description The duties of the Front Office Manager:
To achieve a market-leading reputation for customer-focused service in a hotel's Front Office.Manage guest arrivals and departures with a customer-centric approach.Communicate and work closely with our owners, guests and leadership team to ensure a smooth experience for all.Be an active ambassador & recruiter, leading and training our teams in Accor's Global Loyalty Program - ALL.Efficiently manage all Front Office services and prioritize guest needs.Ensure timely maintenance requests and prioritize guest satisfaction.Operate a precise night audit, prepare monthly reports, and liaise with departments for quality control.Qualifications Front Office Experience: Previous Front Office experience is essential.Leadership Experience: Minimum 2 years of Management experience.Team Leadership: Proven ability to lead and develop a team.GM Certificate: Possession of or the ability to obtain a current GM Certificate.Relevant Experience: Previous experience in a similar role and capacity.Skills & Attributes: Strong Opera knowledge, personable nature, excellent communication, a passion for developing others and strong leadership skills.Additional Information Permanent Full-time role - 40 hours per week - Salary of $70,000 per year.Learn your Way - Access to our Accor Academy so you can Earn while you LearnWork Your Way - Flexibility to ensure a work-life balanceIncredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide.Accor's refer-a-friend bonus.Accor's Parental Leave Scheme.Access to our Employee Assistance Program.Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
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