Front Office Manager

3 days ago

Auckland, New Zealand Auckland Rose Park Hotel Full time

Auckland Rose Park Hotel is located in Parnell, across from the beautiful rose gardens in central Auckland, offering 111 rooms, with city or garden views. We host an outdoor swimming pool, our busy Garden View Restaurant & Bar, and 3 conference and meeting spaces. The hotel is 4-star Qualmark accredited and all guest rooms and bathrooms were completely refurbished recently.
About the role:
The successful candidate should have strong commercial acumen, be a good team builder with the ability to deliver operational excellence.
You must have a minimum of 3 years industry experience in a similar capacity, be competent, and have a proven track record in all facets of Front Office management.
Key responsibilities of this role include:
Overseeing the Front Office operations & maintaining high customer service standards including the running of day-to-day processes and procedures.
Controlling and monitoring availability of rooms, room types, and rate categories.
Ensuring our guests experience an efficient check-in/out process, and more personalised services.
Overseeing recruitment of all new Front Office team members, including onboarding, induction, training, coaching, performance reviews, performance management & ongoing development.
Liaising with Food and Beverage, Housekeeping, Maintenance, and Finance to ensure seamless service.
You must be able to demonstrate strong confidence to network at all levels in the corporate and leisure sectors to develop strategic business partnerships.
You will play a leading role in promoting a positive work culture and have well-developed interpersonal and communication skills to ensure team member and guest inquiries and concerns are handled efficiently and fairly.
You will manage, direct and support all Front Office colleagues, whilst also having the ability and willingness to work across a range of work areas during busy periods.
You will be confident to take control in a range of hotel emergency situations and be available to work a variety of rotational shifts including mornings, evenings, nights, weekends, and public holidays.
You'll have excellent customer relations, problem-solving, and time management skills, and have a working knowledge of hotel property management systems such as Clarity.
Specific Requirements:
Tertiary Qualifications in Hotel or Hospitality Management, or equivalent desirable.
Demonstrated experience in meeting and exceeding KPI targets in guest service, payroll costs, SOPs reservations, night audit, and debtors.
Strong financial and analytical skills in developing staffing rosters and payroll budgets and allocating appropriate resources to ensure a sustainable & profitable business.
LCQ training and a current Manager's Certificate.
Able to work a range of shifts/hours including weekends and public holidays.
A clear understanding of the levers that drive guest service, revenue, and performance in all interactions with all types of guests.
Previous experience in Clarity property management system.
Minimum of 3 years of front office manager experience in similar sized hotels.
First Aid training.
Full New Zealand Driving License required.
Key personal attributes and skills:
Excellent controlling, delegating, planning, teamwork, and organisational skills.
Excellent negotiation and time management skills.
Consistently act in the best interests of the business.
Previous experience in a hotel front office management role.
The ability to lead by example.
Sound Microsoft Office Computer literacy.
Sound written and verbal communication skills.
Fluent English is a must; an alternative language would be an advantage.
A high standard of personal presentation and a professional mannerism at all times.
All applicants must have the legal right to work in New Zealand to be considered for this position.
Employee Benefits:
The hotel provides staff meals, free onsite car parking, and other employee benefits.

#J-18808-Ljbffr

  • Front Office Manager

    3 days ago

    Auckland, New Zealand Auckland Rose Park Hotel Full time

    Auckland Rose Park Hotel is located in Parnell, across from the beautiful rose gardens in central Auckland, offering 111 rooms, with city or garden views. We host an outdoor swimming pool, our busy Garden View Restaurant & Bar, and 3 conference and meeting spaces. The hotel is 4-star Qualmark accredited and all guest rooms and bathrooms were completely...

  • Front Office Manager

    3 days ago

    Auckland, New Zealand Auckland Rose Park Hotel Full time

    Auckland Rose Park Hotel is located in Parnell, across from the beautiful rose gardens in central Auckland, offering 111 rooms, with city or garden views. We host an outdoor swimming pool, our busy Garden View Restaurant & Bar and 3 conference and meeting spaces. The hotel is 4 star Qualmark accredited and all guest rooms and bathrooms were completely...

  • Front Office Manager

    3 days ago

    Auckland, New Zealand Auckland Rose Park Hotel Full time

    Auckland Rose Park Hotel is located in Parnell, across from the beautiful rose gardens in central Auckland, offering 111 rooms, with city or garden views. We host an outdoor swimming pool, our busy Garden View Restaurant & Bar and 3 conference and meeting spaces. The hotel is 4 star Qualmark accredited and all guest rooms and bathrooms were completely...

  • Front Office Manager

    5 hours ago

    Auckland, New Zealand Auckland Rose Park Hotel Full time

    Auckland Rose Park Hotel is located in Parnell, across from the beautiful rose gardens in central Auckland, offering 111 rooms, with city or garden views. We host an outdoor swimming pool, our busy Garden View Restaurant & Bar and 3 conference and meeting spaces. The hotel is 4 star Qualmark accredited and all guest rooms and bathrooms were completely...

  • Front Office Manager

    3 days ago

    Auckland, New Zealand Accor Full time

    Company Description SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it's avant garde design and creative approach to the world of luxury. We welcome you to join us in the front row at  SO/ Auckland  and become a part of Accor's lifestyle brand collective  Ennismore ! We are on the lookout for a dedicated ...

  • Front Office Manager

    3 days ago

    Auckland, New Zealand Accor Full time

    Company Description SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it's avant garde design and creative approach to the world of luxury. We welcome you to join us in the front row at  SO/ Auckland  and become a part of Accor's lifestyle brand collective  Ennismore ! We are on the lookout for a dedicated ...

  • Front Office Manager

    4 months ago

    Auckland City, New Zealand PULLMAN Full time

    **Company Description** THE PULLMAN IS YOUR PLAYGROUND** Pullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today's hyper-connected global nomads. Part of Accor Hotels, Pullman Auckland's sleek interiors emit a warm and friendly vibe, creating an intimate atmosphere whether in the lobby...

  • Front Office Manager

    5 months ago

    Auckland City, New Zealand TFE Hotels Full time

    Are you the original people whisperer? Do you ooze calmness, control, collaboration - all tied up with a healthy dose of confidence? You are the people guru everyone wants on their team, and team want to follow. If variety is the spice of life, and you like it spicy then we are your tribe - and we can’t wait to welcome you! As Front Office Manager at...

  • Front Office Duty Manager

    5 hours ago

    Auckland, New Zealand Hilton Worldwide, Inc. Full time

    Job Description - Front Office Duty Manager (HOT0AXIL) Front Office Duty Manager (Job Number: HOT0AXIL) Work Locations Hilton Lake Taupo Hotel 80-100 Napier Road (SH5) Taupo 3330 The Front Office Duty Manager assists the Assistant Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs...

  • Front Office Duty Manager

    3 days ago

    Auckland, New Zealand Hilton Worldwide, Inc. Full time

    Job Description - Front Office Duty Manager (HOT0AXIL) Front Office Duty Manager (Job Number: HOT0AXIL) Work Locations Hilton Lake Taupo Hotel 80-100 Napier Road (SH5) Taupo 3330 The Front Office Duty Manager assists the Assistant Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs...

  • Front Office Manager

    4 months ago

    Auckland City, New Zealand Working In Full time

    This role is based in the centre of Auckland city. The key responsibilities of this role include but are not limited to: - Leading the guest services team, utilizing interpersonal and communication skills to lead, influence and encourage others, advocating sound financial and business decision making. - Maintaining guest services and front desk goals,...

  • Front Office Duty Manager

    4 weeks ago

    Auckland, New Zealand The Spencer On Byron Hotel Full time

    Front Office & Guest Services (Hospitality & Tourism)Spencer on Byron Hotel is a 4.5-star hotel in the heart of Takapuna, Auckland. We are a small team, where "team" is the key word. Come and join our friendly crew where no two days are the same.We are looking for a full-time Front Office Duty Manager.The successful candidate will have:Bubbly personalityOwn...

  • Front Office Manager

    5 months ago

    Auckland City, New Zealand PULLMAN Full time

    Company Description Join the excitement of Auckland's newest 5-star pre-opening team for Accor's **Te Arikinui Pullman Auckland Airport**. Te Arikinui will deliver a memorable New Zealand experience inspired by the spirit of discovery, past, present and future. Guests will encounter environments that reflect our unique culture and landscape here in...

  • Front Office Manager

    5 months ago

    Auckland City, New Zealand PULLMAN AUCKLAND AIRPORT Full time

    Company Description Join the excitement of Auckland's newest 5-star pre-opening team for Accor's Pullman Auckland Airport. Pullman will deliver a memorable New Zealand experience inspired by the spirit of discovery, past, present and future. Guests will encounter environments that reflect our unique culture and landscape here in Aotearoa. Our stunning new...

  • Front Office Manager

    5 months ago

    Auckland City, New Zealand PULLMAN Full time

    Company Description Join the excitement of Auckland's newest 5-star pre-opening team for Accor's** Pullman Auckland Airport**. Pullman will deliver a memorable New Zealand experience inspired by the spirit of discovery, past, present and future. Guests will encounter environments that reflect our unique culture and landscape here in Aotearoa. Our stunning...

  • Assistant Front Office Manager

    3 days ago

    Auckland, New Zealand Accor Hotels Full time

    Company Description Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Assistant Front Office Manager

    3 weeks ago

    Auckland, New Zealand Accor Hotels Full time

    Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Assistant Manager, Front Office

    5 months ago

    Auckland City, New Zealand THE SEBEL Full time

    **Company Description** The Sebel Auckland Manukau is a stylish and convenient luxury property. Nestled in the heart of Manukau, just a short 15 minute drive from Auckland Airport and within walking distance of New Zealand’s largest theme park, Rainbow’s End. With easy access to Auckland City, The Sebel Auckland Manukau is the ideal base for both...

  • Assistant Front Office Manager

    3 days ago

    Auckland, New Zealand Castaways Resort Full time

    Castaways Resort is looking for an experienced, friendly and motivated Assistant Front Office Manager to supervise and ensure the efficient service of front office across our busy Resort. Key duties will be managing and motivating a young dynamic team, working in a dedicated and efficient manner, and providing exceptional customer service that turns...

  • Assistant Front Office Manager

    3 days ago

    Auckland, New Zealand Castaways Resort Full time

    Castaways Resort is looking for an experienced, friendly and motivated Assistant Front Office Manager to supervise and ensure the efficient service of front office across our busy Resort.  Key duties will be managing and motivating a young dynamic team, working in a dedicated and efficient manner, and providing exceptional customer service that turns...