Data Support Analyst
1 month ago
Job Summary Job Title: Data Support Analyst (Level 2)Location: Auckland NZRole Type: Contract (3 Month)About the Role:In this role you will be responsible for providing application, and general help desk support to ensure the smooth operation of applications and real estate related data.
This is a contract role where you will leverage tools such as Jira and Zendesk to handle customer inquiries troubleshoot issues and escalate tickets when necessary.Key Responsibilities:- Provide Level 2 support for data-related and application issues- Act as the point of contact for escalated help desk tickets from Level 1 support- Use Jira and Zendesk to track manage and resolve support requests efficiently- Troubleshoot and diagnose issues related to applications and data quality- Work with internal and external teams to resolve technical issues- Identify recurring issues and suggest potential fixes or process improvements- Create and maintain documentation for support processes and solutions- Assist in the testing of system updates and patches to ensure smooth implementation- Support end users in understanding and navigating software systems related to real estate servicesKey Skills and Experience:- 2 plus years of experience in a Level 2 support role- Strong knowledge of help desk tools such as Jira and Zendesk- Previous experience in application support troubleshooting and issue resolution- Experience with data-related issues and application workflows- Excellent communication skills with the ability to convey technical information to non-technical users- Strong organizational and time-management skills- Ability to work in a fast-paced customer-focused environmentPreferred Qualifications:- Experience in the real estate industry or similar exposure to property evaluation.If interested, please apply - alternatively, email ****** for any questions.
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