Data Support Analyst

4 weeks ago


Auckland, New Zealand Cgr Services Full time

Job Summary

Job Title : Data Support Analyst (Level 2)

Location : Auckland NZ

Role Type : Contract (3 Month)

About the Role :

In this role you will be responsible for providing application and general help desk support to ensure the smooth operation of applications and real estate related data. This is a contract role where you will leverage tools such as Jira and Zendesk to handle customer inquiries, troubleshoot issues, and escalate tickets when necessary.

Key Responsibilities :

Provide Level 2 support for data-related and application issues

Act as the point of contact for escalated help desk tickets from Level 1 support

Use Jira and Zendesk to track, manage, and resolve support requests efficiently

Troubleshoot and diagnose issues related to applications and data quality

Work with internal and external teams to resolve technical issues

Identify recurring issues and suggest potential fixes or process improvements

Create and maintain documentation for support processes and solutions

Assist in the testing of system updates and patches to ensure smooth implementation

Support end users in understanding and navigating software systems related to real estate services

Key Skills and Experience :

2 plus years of experience in a Level 2 support role

Strong knowledge of help desk tools such as Jira and Zendesk

Previous experience in application support, troubleshooting, and issue resolution

Experience with data-related issues and application workflows

Excellent communication skills with the ability to convey technical information to non-technical users

Strong organizational and time-management skills

Ability to work in a fast-paced customer-focused environment

Preferred Qualifications :

Experience in the real estate industry or similar exposure to property evaluation.

If interested, please apply - alternatively, email ****** for any questions.

#J-18808-Ljbffr



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