Commercial Services Resolution Coordinator

3 days ago


Auckland, Auckland, New Zealand Fairway Resolution Full time

Commercial Services Resolution CoordinatorWe are looking for someone with knowledge of dispute resolution, to join our talented and dedicated Commercial Services team who can quickly build rapport with customers and have the confidence or experience to facilitate agreements and problem-solve customer issues.These are some of the reasons we think you will be interested in joining us:Fair Way are leaders in dispute resolution.Opportunity to build on your existing knowledge.Scope and opportunity to grow with us.Job satisfaction from the difference you make to customers in need.Broaden your own experience, within a wide variety of industries including the Financial, Telecommunication and Education sectors, Workplace & Employment, Building & Construction Industries and moreFair Way is a team of passionate professionals who are dedicated to providing a dispute resolution service that leads to a fair and effective outcome for all parties.What will you be doing in this role?Proactively monitor and manage cases via phone and email.Facilitate early dispute resolution for Fair Way clients in a professional manner.Provide exceptional levels of service to customers and our community of stakeholders.Deliver clear and effective communication.Promptly and accurately action requests to keep the dispute resolution process moving forward.Deliver on service expectations.Identify any health and safety or privacy risks.Ensure all relevant legislative requirements are met.Promote integrated delivery of services across Fair Way whilst working as part of a multi-disciplinary team.To be successful in this role you will ideally have:An interest or understanding of dispute resolution processes.Experience within a contact or service delivery environment with considerable customer service experience.Excellent case management and administration skills.Strong time management, planning and organisational skills.Excellent listening skills with the ability to remain calm and balanced and extract the relevant information from the customer, together with the ability to understand and communicate information.Good questioning skills, employing empathy, resilience and understanding, as well as the ability to provide excellent customer service.Starting salary range $70k - $75k depending on skills and experience.Working with usAs part of the Fair Way whanau, you get to make new connections across our Auckland, Christchurch and Wellington offices.
Our people thrive on making a difference each day and looking out for each other.You'll also enjoy some great perks working here as part of our Employee Benefits programme including insurance options, flexible working and more.Please visit www.fairwayresolution.com to get a copy of the position description.
To apply please send your CV and covering letter to (email protected).
Applications close Monday 3 March 2025 at 5pm.
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