Housekeeping Manager

2 weeks ago

Auckland, New Zealand Cpg Hotels Full time

At CPG Hotels we have a wide variety of roles, situated around the country. Our current growth phase has been strategically planned but we are always on the lookout for talented people enthusiastic about a career in hospitality. Your well-being is our top priority, along with providing you with endless career and growth opportunities, fantastic rewards and recognition, flexibility to suit your lifestyle and enjoy your birthday offWe think of ourselves as a family: a close group of individuals, hardworking, and protective of each other and we love what we do. We like to identify and celebrate our individual personalities and strengths and channel these towards delivering the most enjoyable experiences for our guests, thereby enhancing loyalties and nurturing relationships at a very unique and exciting time for our company.The world is yours to explore, so join us today to start an adventure of a lifetimeAbout the rolePresident Hotel, ideally situated in the heart of Auckland Central, is offering an exciting opportunity for an experienced Housekeeping leader to take charge of the team.As the Housekeeper Manager you will oversee the leadership and management of the hotel, ensuring the effective operation of the Housekeeping department on a daily basis. As a leader of this key operational department you will communicate with your team and other departments, implementing effective procedures to ensure all guests expectations are met in room presentation, with brand standards maintained. You must have the ability to balance guest expectations, employee leadership and maintain profitability.Key Responsibilities:Ensure quality in all aspects of the department is managed and driven on a daily basisControl the department budget and costs such as wages, replacements & operating suppliesSet, implement and review service standards in line with CPG brand guidelinesMonitor guest feedback by addressing guest service issues and complaintsLiaise with maintenance to ensure the asset is maintained and any safety hazards in Front and Back of House areas of the property are addressedRecruitment/Selection and Induction of Team MembersEnsuring effectiveness of training and performance evaluations of staff in the departmentTraining, Development and Mentoring of staffMotivate and Coordinate the Housekeeping Team to achieve department objectivesMaintaining a good working relationship with all departmentsSkills and Requirements:Previous experience as a Housekeeping Manager or Assistant Housekeeping ManagerKnowledge of KPI and BudgetExperience using PMS, preferably Clarity and Opera.Experience in rostering and budget controllingA current First Aid certificate is a plusProven leadership experience, the ability to lead by example and be hands-on when business demands.Flexibility to work rostered shiftsHold NZ citizenship, permanent residency or a current valid work visaWhat we offer at CPG Hotels:Paid Birthday OffEndless career and growth opportunitiesFantastic rewards and recognition initiativesFlexible working schedule to suit your lifestyleFree access to hundreds of online Hospitality coursesA variety of amazing corporate discountsSound like a good fit? We'd love to talk to youTo apply now for this position, please click the 'apply' button and send us your CV and cover letter.Your application will include the following questions:How many years' experience do you have as a Housekeeping Manager?Which of the following statements best describes your right to work in New Zealand?Do you have professional housekeeping experience?Do you have experience preparing work rosters?What is the maximum weight that you are comfortable and able to lift?How would you rate your English language skills?CPG Hotels is one of New Zealand's largest privately owned hotel groups, with a collection of 12 premium and boutique properties, each with their own unique character, history and style.Renowned for creating award-winning, boutique hotels offering true Kiwi hospitality, we continue to set the bar high for excellence in service and inspiring design, constantly showing the upmost respect, care and attention to guests, staff and the environment.
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