Customer Care Representative

3 weeks ago


Christchurch, New Zealand New Zealand Post Full time

Customer Care Representative Christchurch/Canterbury Work from the office or choose our flexi working optionStart Date: 13th of January 2025$27.58 per hour + strong training plan and development opportunitiesAbout the Role:Here at NZ Post, we are all about people We connect families, friends, communities, and businesses globally. What we do is pretty special We communicate with our customers via phone, email, and social media, and when we connect, it's with a warm friendly and positive attitude.To ensure our customers get the best experience, we know that every part of their NZ Post journey must be as easy and seamless as possible. Our Customer Care Centre plays a huge part in this. We are the front window of our entire operation, so how we present ourselves needs to be on point every time.The main office for this role is based in Christchurch, however, we are offering flexible working options where you can choose to either be office-based or a mixture of both working from home and the office, depending on what works best with you and your lifestyleTraining will be for 3 weeks from the start date (13th of January 2025), conducted in person at 145 Orchard Road, Harewood. Your training roster will be 40 hours per week, Monday to Friday, 8.30 am to 5.00 pm. You will have ongoing training for a total of 16-17 weeks to learn all there is about NZ Post.The roster post-training will be Monday to Friday between 8 am - 6 pm.Day to day you will:Receive and respond to information and queries across a diverse range of channels including phone, email, and social media.Resolve customer queries end to end, navigating a variety of systems at any given time.Use your customer service skills and experience to manage difficult customer queries, with support where necessary.Please note our process may require you to complete online testing to understand your technical capability. If you do get this sent to you, please complete it at your earliest convenience.Candidates progressing to the next stage will be invited to an interview - these will be held in the week of the 2nd of December 2024.Key Attributes:Enjoy problem-solving and can resolve customer queries and find solutions independently.Resilient with the ability to "bounce back."Strong written and verbal communication skills.Tech-savvy and know how to navigate and multitask between various systems.Ability to deal with all sorts of people and queries while keeping cool under pressure.Adaptable & thrives in a dynamic working environment.Why this is more than a job:He tangata, he tangata - it is the people. Our team is as diverse as the communities we serve, and we are proud to be Rainbow Tick certified.Whether you are in the office or working from home, fun is a must We have loads of social events that you can be part of.Access to discounted health insurance, banking plans, and accommodation for you and your family.Full use of a Wellness portal to help you lead a long, happy, and healthy lifestyle.Free onsite parking.Days off on public holidays.All external applicants will be required to provide proof of their eligibility to work in New Zealand. Appointees will also be subject to a security and credit check and may be required to undertake a drug test.There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.We are proud to be Rainbow Tick certified and recognize the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.



  • Christchurch, New Zealand NZ Post Full time

    **Work from the office or choose our flexi working option**: - **Start Date: 13th of January 2025**: - **$27.58 per hour + strong training plan and development opportunities** **About the Role**: To make sure our customers get the best experience, we know that every part of their NZ Post journey must be as easy and seamless as possible. Our Customer Care...


  • Christchurch, New Zealand New Zealand Post Full time

    Customer Care Representative | Christchurch/CanterburyWork from the office or choose our flexi working optionStart Date: 13th of January 2025$27.58 per hour + strong training plan and development opportunitiesAbout the Role: Here at NZ Post, we are all about people! We connect families, friends, communities, and businesses globally. What we do is pretty...


  • Christchurch, New Zealand New Zealand Post Full time

    Customer Care Representative Christchurch/Canterbury Work from the office or choose our flexi working option Start Date: 13th of January 2025 $27.58 per hour + strong training plan and development opportunities About the Role: Here at NZ Post, we are all about people! We connect families, friends, communities, and businesses globally. What we...


  • Christchurch, New Zealand Tait - Asia Pacific Full time

    **Customer S**ervice** Representative** **About the Opportunity** We are pleased to offer a new exciting, permanent position for individuals interested in joining our Tait Asia Pacific Team as a Customer Service Representative based out of Christchurch Office. This role is primarily responsible for providing high-quality customer service and interacts...


  • Christchurch, New Zealand Multi-Color Corporation Full time

    An exciting opportunity to join our Sales team as a Customer Service Representative. The position will work from Monday to Friday from 7 am to 3.30 pm and will be a great opportunity to develop & progress in their career. A competitive remuneration will be offered in line with experience. **_ The key responsibilities of this role are:_** - Receive and...


  • Christchurch, New Zealand Kaur Migrations Full time

    Posting on behalf Almighty Enterprise is seeking 2 Experienced Customer Sales Representatives to join their team in Christchurch Canterbury. As a Customer Sales Representative, you will be responsible for coordinating with the customer service team, ensuring exceptional service delivery to our clients/employer. Your expertise will help us maintain our high...


  • Christchurch, New Zealand Service Foods Full time

    Seeking a dynamic and motivated Customer Service Representative to join our Christchurch team.The Role:As a Customer Service Representative, you will play a key role in driving sales and enhancing our business's reputation. Your passion for customer service, coupled with strong negotiation skills, will help you prospect new clients, qualify leads, and turn...


  • Christchurch, New Zealand Customer Experience Specialist - Linwood Medical Full time

    Customer Experience Specialist - Linwood MedicalCustomer Experience Specialist - Linwood Medical – Linwood, South IslandWe are a full-service GP provider, but not your typical GP practice. We're re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences. The Tend customer journey is all about listening to...


  • Christchurch, New Zealand Madison Recruitment Full time

    **About our Client**: Our client is a leading expert in industrial automation. They are constantly looking into the future with their innovations. They take pride in their customer-centric approach and are seeking a dedicated individual to join their team as a Customer Service Representative. **Role Overview**: **Key Responsibilities**: - Act as the first...


  • Christchurch, New Zealand Team Global Express Full time

    **Connecting people and communities| Driving eCommerce | Moving New Zealand** Team Global Express NZ delivers freight forwarding, end-to-end transport services, and comprehensive logistics solutions to customers operating in New Zealand from Kaitaia to Invercargill. We are a customer-centric, safety-obsessed business with a high-performing, values-based...


  • Christchurch, New Zealand NZ Post Full time

    Customer Service Representative Imagine a job where you can help Kiwi businesses grow, connect whānau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team. Working between our Cashel Street, Sockburn and Northwood Box Lobby...


  • Christchurch, New Zealand Shred-X Full time

    **Customer Services Representative** **Post Haste Group** **Christchurch** **Looking for an exciting new career in the freight industry?** **Then look no further, your future is here** Here at Post Haste, we have established a strong and dynamic presence within the Express Parcel industry, developing a reputation for looking after our customers and...


  • Christchurch, New Zealand Shred-X Full time

    **Customer Services Representative** **Post Haste Group** **Christchurch** **Looking for an exciting new career in the freight industry?** **Then look no further, your future is here** Here at Post Haste, we have established a strong and dynamic presence within the Express Parcel industry, developing a reputation for looking after our customers and...


  • Christchurch, New Zealand Shred-X Full time

    **About Big chill** You've probably seen our recognisable polar bear logo on trucks going from town to town across our beautiful country. No surprise if you have - Big Chill Distribution is a leader in the storage and express delivery of chilled and frozen products nationwide, with ten depots strategically positioned throughout New Zealand. **About...


  • Christchurch, New Zealand Christchurch City Council Full time

    **_E nga iwi, e nga karangatanga huri noa i te motu, tenei te mihi atu ki a koutou katoa. He piiraa tenei ki a koe. Haere mai ki te tono mo tetahi tuunga i te Kaunihera o te Taone o Ōtautahi._** Are you a proactive problem solver with a passion for providing outstanding customer service? **About the role | Ko te mahi nei** Christchurch City Council is...


  • Christchurch, New Zealand Carters Full time

    As a **Customer Service Representative** at **CARTERS Madras Street,** your primary goal will be to deliver outstanding service to our building trade customers by accurately selecting the correct building materials to match their needs. This crucial, highly active, and physical role will make you indispensable across various sections of our branch. - Quickly...


  • Christchurch, New Zealand Precision Equipment Nz Full time

    Customer Service Representative - BNT HornbyExciting opportunity on offer at BNT Hornby for our next Customer Service Representative to join our fun and welcoming team!23rd October, 2024If you're a great customer service representative with a reputation to match, we have a job for you! We're searching for a never-say-never customer service representative to...


  • Christchurch, New Zealand Oji Fibre Solutions Full time

    Customer Services Representative Hornby, Christchurch OJI Fibre Solutions is one of New Zealand's leading manufacturers and suppliers of packaging solutions to a wide range of industries throughout the country. Our customers include blue chip manufacturers and marketers of packaging products to the food, primary produce, industrial and grocery sectors. We...


  • Christchurch, New Zealand Carters Full time

    At CARTERS, we've been helping build New Zealand - and Kiwi trade careers - for over 150 years. We make it a priority to ensure you're looked after in a professional, inclusive, and supportive working environment where you can be proud of the work you've achieved. **About the role** As a Customer Service Representative at CARTERS MADRAS ST CHRISTCHURCH,...


  • Christchurch, New Zealand DLL Full time

    **Our Organisation** DLL is not your average financial services company. In fact, we are above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we are doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th. We collaborate with...