It Service Delivery Support Analyst
2 months ago
The RoleFisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human-centred appliance brand.As a Service Delivery Support Analyst, you're responsible for providing technical support, ensuring the stability and usability of software systems, and identifying opportunities to improve processes and systems. By resolving application issues, collaborating with teams to implement enhancements, and analysing trends to reduce incoming issues, the Support Analyst plays a vital role in optimising system performance and user experience.Your responsibilities include:Provide second-line support for key software applications, troubleshooting issues and working closely with users and technical teams to resolve issues efficiently.Take ownership to resolve incidents related to the Applications supported by the FPA Support teams.Track and document all incidents and service requests using the designated ticketing system.Prioritise and escalate issues as necessary to ensure prompt resolution and minimize impact on business operations.Provide user support and guidance on application functionality, best practices, and troubleshooting techniques.Collaborate with development teams to test and implement application enhancements and updates.Participate in projects related to application upgrades, migrations, and new implementations.About you4+ years experience in a commercial environment or be a recent tertiary graduate or hold industry qualifications related to Finance, Supply Chain or Manufacturing Financial.Experience working with ERP software desirable but not essential.An understanding of Business Processes and software systems.Strong analytical skills that translate to excellent troubleshooting and solution skills in business applications.Excellent communication skills, especially around global component of role.What we offerAlong with a competitive salary, flexible working, ongoing development and excellent growth and progression opportunities, as a valued member of our team you'll enjoy generous discounts on Fisher & Paykel and Haier products, life & disability insurance, discounted medical cover, access to our superannuation scheme, our subsidised staff café, and free car parking when you are on-site.All this, coupled with great leadership and backed by a world leading heritage brand that is consistently ranked as one of New Zealand's most Trusted Brands… year after year.Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
#J-18808-Ljbffr
-
It Service Delivery Support Analyst
2 months ago
Auckland, New Zealand Fisher & Paykel Appliances Ltd Full timeIT Service Delivery Support AnalystApply locations Auckland, New Zealand time type Full time posted on Posted 3 Days Ago job requisition id REQ-21289The RoleFisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these...
-
Support Analyst
4 weeks ago
Auckland, New Zealand This Is An It Support Group Full timeAt TechnologyOne we are focussed on delivering customer-driven, innovative ERP software that transforms our customers' business and makes their lives simple. TechnologyOne is an industry leader in culture, leadership, and strategy. We are recognised as an Employer of Choice, and for innovative learning and onboarding solutions. Our aim is to attract...
-
Delivery Analyst
7 months ago
Auckland City, New Zealand Vector NZ Full timeDelivery Analyst - Full-time - Engagement type: Permanent - Employee - Department: Enterprise Programme Management **About Us** Vector is a dynamic organisation in transition, leading in a sector that is undergoing massive transformation, working on critical projects that are global in reach. We operate a range of innovative businesses delivering energy and...
-
Application Support Analyst
7 months ago
Auckland City, New Zealand NZ Blood Service (NZBS) Full time**Epsom, Auckland**: - **Permanent, part time** **_Join an established organisation that makes a positive impact on the NZ community by saving lives!_** **_ Work with a great team who make a difference in what they do_** - Make a direct impact on our community by saving lives - Organisation in growth phase - Based in Auckland **About New Zealand Blood...
-
Service Delivery Analyst
12 hours ago
Auckland City, New Zealand AIA Full timeAt AIA, our promise is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing. Why work in...
-
Shared Services Support Analyst
3 months ago
Auckland City, New Zealand Datacom Full time**Position**: Shared Services Support Analyst **Datacom Location**: Australia (preference for Central/Eastern Australia due to timezone) and New Zealand. Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help them to use the power of tech to innovate and grow. About the Role...
-
Service Management Analyst
4 days ago
Auckland City, New Zealand DDS IT Full time**Introduction**: Here is a great opportunity to make a big difference and help drive efficiency in the Service Management landscape. This is a 3-month contract role with the possibility to extend given the years of work in the pipeline. About DDS IT Our culture starts and ends with our people. We are a successful IT Services business with an eye on the...
-
Technical Support Delivery Analyst
2 weeks ago
Auckland City, New Zealand Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Delivery Analyst
7 months ago
Auckland City, New Zealand Vector Limited Full time**Job Description** About Us** Vector is a dynamic organisation in transition, leading in a sector that is undergoing massive transformation, working on critical projects that are global in reach. We operate a range of innovative businesses delivering energy and communication services to more than 600,000 homes and commercial customers across Aotearoa and...
-
Statistical Data Analyst
4 weeks ago
Auckland, New Zealand This Is An It Support Group Full timePosition Purpose: To provide effective, accurate and timely data and statistical analysis and reporting to support the University's strategic and operational planning objectives.Department: Strategy and Planning, Vice-Chancellor's OfficeLocation: Palmerston NorthReports to: Director, Strategy and PlanningKey relationships:Senior Analysts and analysts within...
-
IT Support Analyst
2 weeks ago
Auckland City, New Zealand RWA Technology People Full timeMultiple support roles available at all levels (1-3) - Rewarded based on your contribution and above market rates - Permanent positions in a handy part of Auckland with ample free parking An exciting time for our client as they grow significantly needing multiple Desktop/IT Support Analysts to assist their people and clients along the way. Opportunities to...
-
IT Support Analyst
1 week ago
Auckland City, New Zealand RWA Technology People Full timeWork for a large Fortune 500 NYSE listed company - First point of contact for all ANZ internal users - Permanent position in South Auckland with ample free parking An exciting time for our client as they grow significantly and are needing a Desktop/IT Support Analyst to assist their people along the way. Opportunities to join our client are suitable for a...
-
Support Analyst
4 days ago
Auckland CBD, New Zealand Actionstep Full timeActionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team. Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are...
-
Policy Analysts and Senior Policy Analysts
4 months ago
Auckland City, New Zealand New Zealand Customs Service Full time**An opportunity is available for Policy Analysts / Senior Policy Analysts to join the International team at Customs.** The New Zealand Customs Service (Customs) is responsible for facilitating the legitimate movement of people and goods across the border, supporting trade, managing border risks and collecting customs and excise revenue on behalf of the...
-
Service Delivery Manager
3 days ago
Auckland City, New Zealand DDS IT Full time**Introduction**: Make your mark on this rare opportunity and be part of a family orientated business that respects the value everyone can bring and the flexibility to achieve work-life balance and satisfaction from the work that you do here at DDS IT. - Join a high performing team - Remote first Workplace - Great company culture About DDS IT Our culture...
-
It Support Analyst
4 days ago
Auckland, New Zealand Seemehired.Com Full timeIT Support Analyst We are looking for an IT Support Analyst to provide 1st and 2nd line support at our Auckland office.You will be part of the wider IT team based in the UK.In this role, you will provide IT support for staff, be the first port of call for IT issues for the NZ office, and be responsible for the smooth running of the IT systems of the...
-
Senior Business Analyst
2 weeks ago
Auckland, New Zealand This Is An It Support Group Full timeJob DescriptionAbout The RoleExciting opportunity for an experienced Senior Business Analyst to join our next generation utilities billing software division.Take a key role in solution design and delivery of products and services in a collaborative team environment using agile methods, and ensure active involvement through the entire SDLC.This is a...
-
Senior Business Analyst
4 weeks ago
Auckland, New Zealand Recruit IT Full timeBusiness/Systems Analysts (Information & Communication Technology) Working Arrangement: Auckland Central / Remote 6 Month Contract Long term Project Enterprise CRM Transformation About the Role Are you an experienced Senior Business Analyst ready to make an impact on a large-scale, enterprise-wide CRM transformation programme? This project is currently...
-
Senior Business Analyst
4 weeks ago
Auckland, New Zealand Recruit It Full timeBusiness/Systems Analysts (Information & Communication Technology)Working Arrangement: Auckland Central / Remote6 Month ContractLong term ProjectEnterprise CRM TransformationAbout the RoleAre you an experienced Senior Business Analyst ready to make an impact on a large-scale, enterprise-wide CRM transformation programme? This project is currently in the...
-
Senior Business Analyst
2 weeks ago
Auckland, New Zealand This Is An It Support Group Full timeJob Description About The Role Exciting opportunity for an experienced Senior Business Analyst to join our next generation utilities billing software division.Take a key role in solution design and delivery of products and services in a collaborative team environment using agile methods, and ensure active involvement through the entire SDLC.This is a...