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Senior Service Sales Engineer

2 weeks ago

Queenstown, New Zealand Johnson Controls Full time

What you will do:As Senior Service Sales Engineer,you will be part of Industrial Refrigeration Service team to handle sales and technical inquiries from customers by providing front end technical, commercial, and administrative support which will be assisted by the operations team in Singapore.Service business performance growth through pro-actively selling (existing and new initiatives)Sales Revenue, GM and AR overdueMaintain existing customer base and develop new customer base to ensure continuous business growth.Customer relationships building and customer satisfactionPrepare and follow through of quotationUpdate of installed base, SFDC and Service Max opportunitiesEnsure JCI's ethics, policies and procedures are followedHow You Will Do It:Proactive selling of Labour and Material (L&M), Retrofits, Parts, Preventive Service Agreements (PSA) and new initiatives through schedule and/or drop in visitsRecommend solutions to customer requirements which will have company's competitive advantageUnderstand pricing, quotation, technical proposal, clarification & negotiation with factory/vendors during quotation preparation, and budgetingReview received order against quotation, comments on T&C's and book in/hand over of orders.Represent the company to customers with professional appearance, maintain consistent communication with customers as well as establish the long-term relationship with themMaintain field intelligence and feedback pertinent information on competitor's activities, product, prices, business performance and develop the necessary business strategies to ensure the company excels.Execution of business operation and conduct are to conform to JC Singapore policies.Communicate and work closely with other departments in ensuring the overall company objectives/performance is achieved at all times.Perform any other duties from time to time, whether ad-hoc or otherwise, as assigned by your superior.What We Look For:Engineering Degree onwards or equivalent (Mechanical, Electrical, Chemical or Process)3 years and above experience in Chemical, Petrochemical, F&B, HVAC/Refrigeration or similar industriesGood communication, analytical, organizing & relationship management skillsIndustrial & Process Refrigeration products, systems or maintenance knowledgeBudgeting & forecastingMust be a proactive team playerGood communication skill in EnglishWhat we offer:Competitive salaryPaid vacation/holidays/sick timeComprehensive benefits packageOn the job/cross training opportunitiesEncouraging and collaborative team environmentDedication to safety through our Zero Harm policy
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