Customer Support Officer

4 weeks ago

Auckland, New Zealand Fletcher Building Full time

**Job Title:** Customer Support Officer **Company:** Fletcher Building **Location:** Hamilton, Waikato, NZ **Job Type:** Full-time **Seniority Level:** Entry Level **Years of Experience Required:** 1 year --- ### Job Description Fletcher Building is seeking an enthusiastic and dedicated Customer Support Officer to join our dynamic team in Hamilton.
The ideal candidate will be the first point of contact for our customers, responsible for providing exceptional service and support in addressing inquiries, resolving issues, and fostering a positive customer experience.
If you are a hardworking, energetic individual who thrives in a customer-centric environment, we invite you to bring your skills to our team.
### Key Responsibilities - **Customer Interaction:** Respond promptly and professionally to customer inquiries via phone, email, and online chat, ensuring a courteous and efficient experience.
- **Issue Resolution:** Investigate and resolve customer complaints or requests, collaborating with relevant departments to find solutions, and ensuring that all customer concerns are addressed in a timely manner.
- **Communication Management:** Maintain clear and effective communication with customers, making sure they are informed of the status of their inquiries or issues.
- **Product Knowledge:** Develop a deep understanding of our product offerings and services to effectively assist customers and ensure accurate information is shared.
- **Customer Feedback:** Gather customer feedback through surveys or direct communication to help improve the products and services offered.
- **Reporting and Documentation:** Keep accurate records of customer interactions, requests, and feedback, contributing to ongoing improvements in the customer support process.
- **Team Support:** Assist team members as needed, providing support during peak times or when handling complex customer requests.
- **Continual Learning:** Participate in ongoing training and development opportunities to enhance skills and knowledge relevant to customer service and company offerings.
### Requirements **Educational Background:** - A high school diploma or equivalent is required; additional qualifications in customer service or communication will be an advantage.
**Experience:** - Minimum of 1 year of experience in a customer service or support role, preferably in a related industry.
**Personality Traits:** - Energetic: Bring a positive attitude to the work environment and engage proactively with customers and team members.
- Hardworking: Demonstrate resilience and commitment in accomplishing tasks and addressing customer concerns.
**Soft Skills:** - Teamwork: Collaborate effectively with team members and across departments to enhance customer satisfaction and efficiency.
- Emotional Intelligence: Display the ability to understand and empathize with customer feelings, ensuring a supportive interaction.
**Technical Skills:** - Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with customer service software or CRM systems is desirable.
### Benefits - **Joining Bonus:** A welcome incentive for new hires to acknowledge your commitment to the team.
- **Travel Opportunities:** Potential for travel as part of training initiatives or to support customer engagement activities.
- **Life Insurance:** Comprehensive life insurance coverage for your peace of mind.
### Working Environment At Fletcher Building, we are dedicated to understanding and exceeding customer expectations.
Our work culture promotes collaboration, respect, and a shared commitment to excellence in customer care.
You will be part of a supportive team that prioritizes innovation and continuous improvement.
### Application Information To apply for the Customer Support Officer position, please submit your resume and a cover letter outlining your relevant experience by **October 29, 2024**.
--- ***Equal Opportunity Statement:*** Fletcher Building is an equal opportunity employer and celebrates diversity in the workplace.
We encourage applications from individuals of all backgrounds and experiences.
We are committed to creating an inclusive environment for all employees and ensure that everyone has an equal opportunity to succeed.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.

  • Customer Support Specialist

    2 months ago

    Auckland, New Zealand Accs - Ares Customer Care Solutions Gmbh Full time

    Tradify is a dynamic SaaS company, (and Finalist in the Best Places To Work) creating waves in the software industry. Our mission is to transform how tradespeople run their businesses by providing them with software they can depend on. We are looking for an energetic and motivated Customer Support Specialist with strong people skills to help us achieve our...

  • Customer Support Officer

    4 weeks ago

    Auckland, New Zealand Sonic Automotive Full time

    **Job Title:** Customer Support Officer **Company:** Sonic Automotive **Location:** Auckland, Auckland, NZ **Job Type:** Part-time **Seniority:** Associate Level **Years of Experience:** 2 **Job Description:** Sonic Automotive is seeking a dedicated and customer-focused individual to join our team as a Customer Support Officer in our Auckland office.This...

  • Customer Support Officer

    4 weeks ago

    Auckland, New Zealand Sonic Automotive Full time

    **Job Title:** Customer Support Officer **Company:** Sonic Automotive **Location:** Auckland, Auckland, NZ **Job Type:** Part-time **Seniority:** Associate Level **Years of Experience:** 2 **Job Description:** Sonic Automotive is seeking a dedicated and customer-focused individual to join our team as a Customer Support Officer in our Auckland office.This...

  • Customer Support Officer

    4 weeks ago

    Auckland, New Zealand Fletcher Building Full time

    **Job Title:** Customer Support Officer **Company:** Fletcher Building **Location:** Hamilton, Waikato, NZ **Job Type:** Full-time **Seniority Level:** Entry Level **Years of Experience Required:** 1 year --- ### Job Description Fletcher Building is seeking an enthusiastic and dedicated Customer Support Officer to join our dynamic team in Hamilton.The ideal...

  • Ict Customer Support Officer

    1 month ago

    Auckland, New Zealand Alpha Personnel Recruitment Ltd Full time

    The ICT Customer Support Officer is responsible for overseeing and improving our ICT processes, ensuring the smooth operation of our CRM system, and enhancing our business process automation. This role requires a strategic thinker with strong technical skills and the ability to manage remote teams effectively.About Us:NZ Study Trips is an Educational...

  • Ict Customer Support Officer

    4 weeks ago

    Auckland, New Zealand Alpha Personnel Recruitment Ltd Full time

    The ICT Customer Support Officer is responsible for overseeing and improving our ICT processes, ensuring the smooth operation of our CRM system, and enhancing our business process automation.This role requires a strategic thinker with strong technical skills and the ability to manage remote teams effectively.About Us: NZ Study Trips is an Educational...

  • Customer Support Office Administration

    4 weeks ago

    Auckland, New Zealand Stella And Gemma Full time

    Customer Service / Office Assistant Role – Fashion HQ Parnell Come and join our fun and busy team in Parnell, Auckland working with one of Australasia's leading fashion brands. A varied customer support/sales admin role that you can thrive in! Great staff discounts, so if you love fashion and customer service this is the dream role for you.Hours: 8.30am...

  • Customer Support Office Administration

    4 weeks ago

    Auckland, New Zealand Stella And Gemma Full time

    Customer Service / Office Assistant Role – Fashion HQ Parnell  Come and join our fun and busy team in Parnell, Auckland working with one of Australasia's leading fashion brands. A varied customer support/sales admin role that you can thrive in! Great staff discounts, so if you love fashion and customer service this is the dream role for you. Hours:...

  • Ict Customer Support Officer

    5 months ago

    Auckland City, New Zealand Tekne Limited Full time

    At Tekne Limited we are a vibrant company based in Auckland. We are looking for positive minded ICT Customer Support Officer to join our operations urgently. Job title: ICT Customer Support Officer Job locations: Auckland. Number of Positions: 1 position. Employment Type: Permanent. Days required: Rotating Roster and weekends as required. Hours per...

  • Customer Service Office Support

    6 months ago

    Auckland City, New Zealand HAYS Full time

    Do you enjoy customer service? If yes, this role is for you! **Your new company** Our client provide installation, maintenance, repair and replacement services to both residential and commercial customers. **Your new role** Maintain office operations by receiving and distributing communications; successfully managing inbound and out-bound customer...

  • Customer Support Specialist

    3 months ago

    Auckland, New Zealand Umbrella Functional Consulting & Support Team Full time

    Tradify is a dynamic SaaS company, (and Finalist in the Best Places To Work) creating waves in the software industry. Our mission is to transform how tradespeople run their businesses by providing them with software they can depend on. We are looking for an energetic and motivated Customer Support Specialist with strong people skills to help us achieve our...

  • Customer Support/office Admin

    8 months ago

    Auckland City, New Zealand Alignz Recruitment Full time

    Our client is based in Manukau and specialize in the sale and distribution of Home and Office security cameras, recorders and controllers as well as POS software, scanners, printers, cash registers etc. Our client is looking for an experience customer support person to join their growing team. Duties and Responsibilities: - Identify customer needs and...

  • Ict Customer Support Officer

    6 months ago

    Auckland City, New Zealand Dynamic Payment Pty. Limited Full time

    Dynamic Payment Limited was established in 2005 with the forward-thinking idea of providing New Zealand merchants with China UnionPay (hereafter as CUP) card acceptance solutions. Right now, we're looking for the right people to join our team. Our business hours are Monday to Saturday, from 9:00 am to 5:30 pm. We have one permanent full-time positions...

  • Customer Service Representative

    4 weeks ago

    Auckland, New Zealand Hays | Office Support Full time

    Calling all Customer Service Champions to deliver top quality assistance for busy Call Centre.Your new company Your new company is a household name in the telecommunications industry.With a modern and fun office located in Takapuna, and values that put their people as number One, this company is looking at adding an entire new team of Technical Support...

  • Customer Service Representative

    4 weeks ago

    Auckland, New Zealand Hays | Office Support Full time

    Calling all Customer Service Champions to deliver top quality assistance for busy Call Centre.Your new company Your new company is a household name in the telecommunications industry.With a modern and fun office located in Takapuna, and values that put their people as number One, this company is looking at adding an entire new team of Technical Support...

  • Customs Support

    3 months ago

    Auckland City, New Zealand Fliway Group Full time

    **10th September, 2024**: **_Our Story:_** Welcome to Fliway, a dynamic powerhouse in the world of logistics! As part of NZ Post, we stand tall as one of New Zealand's largest fully integrated logistics providers, offering seamless global supply chain solutions that span international freight, warehousing, and doorstep delivery for businesses and homes...

  • It Support Engineer

    4 weeks ago

    Auckland, New Zealand Support It Ltd Full time

    We're looking for an enthusiastic Support Engineer to join our small team at our North Shore office. In this role, you will provide remote and onsite support to our clients.Key Responsibilities: Troubleshoot and resolve technical issuesBuild strong relationships with customersSupport both PC and Apple systemsRequirements: Excellent troubleshooting skills and...

  • It Support Engineer

    4 weeks ago

    Auckland, New Zealand Support It Ltd Full time

    We're looking for an enthusiastic Support Engineer to join our small team at our North Shore office.In this role, you will provide remote and onsite support to our clients.Key Responsibilities: Troubleshoot and resolve technical issuesBuild strong relationships with customersSupport both PC and Apple systemsRequirements: Excellent troubleshooting skills and...

  • Customer Service Officer

    4 weeks ago

    Auckland, New Zealand Madison Recruitment Limited Full time

    Competitive hourly rate, 50 hours per week, with opportunity for overtime at 1.25 of your regular rate!Opportunity for former tradesperson to transition into an office-based roles while remaining in the industryJoin a growing organisation within a fantastic tight knit team, pathway to leadership roles for the right candidate About the role: Reporting to...

  • Customer Service Officer

    4 weeks ago

    Auckland, New Zealand Madison Recruitment Limited Full time

    Competitive hourly rate, 50 hours per week, with opportunity for overtime at 1.25 of your regular rate!Opportunity for former tradesperson to transition into an office-based roles while remaining in the industryJoin a growing organisation within a fantastic tight knit team, pathway to leadership roles for the right candidate About the role: Reporting to the...