Account Support Assistant

2 days ago

Nelson, New Zealand Estee Lauder Full time

**Job Title:** Account Support Assistant **Company:** Estee Lauder **Location:** Nelson, Nelson, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 4 --- **About Us:** At Estee Lauder, we embody a culture that challenges norms and encourages bold thinking.
We believe in the power of creativity and innovation that drives our success.
Our team is passionate about beauty, quality, and excellence, as we strive to provide the best products and services to our clients.
We welcome you to explore a rewarding career with us in an environment that fosters personal and professional growth.
--- **Position Overview:** The Account Support Assistant will play a vital role in supporting our account management team, providing dedicated assistance to ensure smooth operations and excellent customer service.
This position requires someone who is passionate, motivated, and excited to contribute to the flourishing world of beauty and cosmetics with Estee Lauder.
--- **Key Responsibilities:** 1.
**Customer Assistance:** - Serve as the first point of contact for client inquiries via phone, email, and in-person, demonstrating exceptional customer service skills.
- Address client needs and concerns promptly, ensuring a high level of customer satisfaction.
2.
**Administrative Support:** - Assist in the preparation and organization of account documents, reports, and presentations.
- Maintain accurate and thorough records of client interactions, transactions, and issues, utilizing CRM tools effectively.
3.
**Sales Support:** - Collaborate closely with the sales team to support account growth initiatives, including data entry, scheduling meetings, and follow-up communications.
- Help track and report on sales performance metrics to identify and act upon opportunities for improvement.
4.
**Data Management:** - Conduct regular audits of account information, ensuring data integrity and compliance with company standards.
- Assist in the analysis of market trends and client feedback to provide actionable insights to the account management team.
5.
**Team Collaboration:** - Work closely with cross-functional teams (e.g., marketing, logistics, finance) to ensure seamless coordination of account activities.
- Participate in team meetings and contribute ideas for process improvements and operational efficiency.
6.
**Problem Solving:** - Proactively identify and resolve issues or discrepancies that may arise during account management fostering a positive experience for clients and stakeholders.
- Act as a liaison between clients and internal departments, ensuring that challenges are addressed timely and effectively.
--- **Requirements:** - **Education:** - Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
- **Experience:** - Minimum of 4 years of experience in account management support or customer service, preferably within the beauty or retail industry.
- **Personality Traits:** - Passionate about the beauty industry and Estee Lauder's values.
- Highly motivated with a proactive approach to tasks and problem-solving.
- **Soft Skills:** - Exceptional attention to detail, ensuring accuracy in all aspects of work.
- Strong cooperative spirit, with the ability to build effective relationships both internally and with clients.
- **Technical Skills:** - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
- Strong organizational skills, with the ability to manage multiple priorities effectively.
--- **Benefits:** - Relocation allowance for those eligible - Parental leave to support work-life balance - Comprehensive dental insurance for you and your family --- **Working Environment:** At Estee Lauder, we embrace a culture that challenges norms and encourages bold thinking.
We foster an environment where innovative ideas are welcomed, and employees are empowered to make decisions that align with our mission.
Join us in an inclusive space where each team member's contribution is valued.
--- **Application Deadline:** Please submit your application by **October 27, 2024**.
--- **Equal Opportunity Statement:** Estee Lauder is committed to promoting a diverse and inclusive workplace.
We are an equal opportunity employer and welcome applicants from all backgrounds, identities, and experiences to apply.
All employment decisions are made based on qualifications, merit, and business needs.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.

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