Account Support Representative

4 weeks ago

Nelson, New Zealand Hilton Full time

**Job Title:** Account Support Representative
**Company:** Hilton
**Location:** Nelson, Nelson, NZ
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2

---

### Job Description

Hilton is seeking a dedicated and resilient **Account Support Representative** to join our dynamic team in Nelson. This part-time position plays a crucial role in maintaining and growing relationships with our valued clients. If you are independent, adaptable, and possess a strong emotional intelligence, we invite you to apply and be part of a company that celebrates and nurtures creativity and innovation.

#### Responsibilities

As an Account Support Representative, your key responsibilities will include:

1. **Client Relationship Management**
- Develop and maintain strong, long-lasting relationships with clients.
- Serve as the primary point of contact for client inquiries, providing timely responses and resolutions.

2. **Communication and Support**
- Communicate effectively with clients via phone, email, and in-person meetings.
- Provide product information, help clients navigate services, and resolve issues to enhance customer satisfaction.

3. **Account Management**
- Assist in the management of client accounts, ensuring that all details are accurate and up-to-date.
- Monitor client usage and provide insights and recommendations based on their needs and feedback.

4. **Collaboration with Internal Teams**
- Work closely with sales, marketing, and operations teams to deliver exceptional service and support clients' needs.
- Attend regular meetings to report on client updates and to strategize ways to improve services.

5. **Data Entry and Reporting**
- Maintain accurate client records and databases.
- Prepare reports and documentation that track client interactions, issues resolved, and overall satisfaction.

6. **Problem Solving**
- Identify potential issues and opportunities for improvement to enhance client experience.
- Collaborate with colleagues to develop solutions that align with client expectations.

7. **Training and Development**
- Stay informed about product updates, industry trends, and competitive offerings.
- Participate in training sessions and workshops as required.

#### Requirements

**Education and Experience:**
- Minimum of 2 years of experience in customer service or account management roles.
- Bachelor's degree or equivalent experience preferred.

**Key Skills:**
- Proficient in Microsoft Office Suite and CRM software.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.

**Personal Traits:**
- **Resilient:** Able to handle setbacks and stress while maintaining a positive attitude.
- **Independent:** Demonstrated capability to work autonomously and self-motivate.

**Soft Skills:**
- **Adaptability:** Ability to adjust to new challenges and environments effectively.
- **Emotional Intelligence:** Strong interpersonal skills and the capability to understand and manage emotions, both in oneself and in others.

#### Benefits

At Hilton, we value our employees and offer a comprehensive benefits package that includes:
- Retirement plan options to secure your financial future.
- Dental insurance to support your health and well-being.
- Paid Time Off (PTO) to ensure you have a healthy work-life balance.

### Working Environment

Join us at Hilton, where you will have the opportunity to unleash your creativity in a setting that celebrates and nurtures innovation. We believe that a collaborative and enthusiastic workplace leads to exceptional service and client satisfaction.

### Application Deadline

Interested candidates should apply by **November 2, 2024**.

### Equal Opportunity Statement

Hilton is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

---

If you are passionate about customer support and are looking for a role that allows you to demonstrate your skills in a creative and innovative environment, we encourage you to apply for the Account Support Representative position at Hilton in NelsonHow to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.

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