It Helpdesk Technician

4 weeks ago

Auckland, New Zealand Giltrap Group Full time

Help Desk & IT Support (Information & Communication Technology) Full time The Giltrap Group is proud to be a New Zealand, family owned and operated business founded over 50 years ago in the automotive industry.
An opportunity has arisen on our IT team for an experienced Helpdesk Technician to join our team in the Auckland CBD/Grey Lynn area.
We are a close-knit team in a busy and fast-paced environment - key to a candidate's success in this role will be their positive attitude, sense of humor, customer service skills and technical expertise.
What will the role entail?
Field incoming help requests from end users via both telephone, e-mail and helpdesk systems in a courteous manner.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems.
Escalate problems (when required) to the appropriately experienced technician and/or manager.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
The successful candidate should be able to demonstrate: 2-5 years experience in the IT industry in a similar role/capacity.
Relevant tertiary qualifications - a degree in Information Systems, Technology or relevant industry qualifications.
Ability to multitask and perform under pressure, maintaining professionalism and high levels of customer service.
Although working within a team, the successful candidate will need to independently manage their workload in order to achieve SLA's and KPI's.
Wide range of experience across Desktop/Network Support and a wide array of systems.
Strong attention to detail along with excellent communication skills both verbally and written.
Above all else a positive, can-do attitude and sense of humor to fit within our close-knit team.
Experience in using any of the following products from Microsoft would be an advantage: Active Directory, Azure Active Directory, 365 Admin Centre, Exchange Admin Centre, SCCM, End Point Manager, Auto Pilot, Powershell.
This is an exciting opportunity for an early career helpdesk professional to kick start their career in the IT sector while also being exposed to the automotive industry.
With the opportunities to develop both technically and professionally, this role will be well positioned to develop and grow over the coming years for the correct candidate.
If you match the above skillset and would like to apply, please use the Apply Now option and provide your CV with a cover letter to detail why you would be a perfect fit for our team.
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