Cloud Support Engineer

24 hours ago

Wellington, New Zealand Amazon Full time

Job ID: 2866025 | Amazon Web Services New Zealand Limited

Amazon Web Services is the market leader and technology forerunner in the Cloud business.
As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.
As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Would you like to use the latest cloud computing technologies?
Do you have an interest in helping customers understand application architectures and integration approaches?
Are you familiar with best practices for applications, servers, and networks?
Do you want to be part of a customer-facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

If you fit the description, you might be the person we are looking for
We are a group of smart people, passionate about cloud computing, and believe that world-class support is critical to customer success.

WHAT CAN YOU EXPECT FROM A LIFE AT AWS? Every day will bring new and exciting challenges on the job while you:

Learn and use groundbreaking technologies. Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs. Interact with leading engineers around the world. Partner with AWS teams to help reproduce and resolve customer issues. Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services. Drive customer communication during critical events. Drive projects that improve support-related processes and our customers' technical support experience. Write tutorials, how-to videos, and other technical articles for the developer community. Work on critical, highly complex customer problems that may span multiple AWS services. WHY AWS SUPPORT ENGINEERING? This is primarily a customer support role in The Cloud.
On a typical day, a Support Engineer will be responsible for solving customer cases through various contact channels including telephone, email, and web/live chat.
You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and thoughtfully work with them to dive deep into the root cause of an issue.

Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives.

ROLE DESCRIPTION This role supports our services that focus on Database technologies including RDS (Aurora, Postgres, Oracle), Database Migration Services, Lightsail, and more.

BASIC QUALIFICATIONS Administration experience with one of the following Database engines: Postgres, Oracle, Amazon Aurora. Experience with System Administration in Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and related services (Active Directory). Experience with Networking and troubleshooting (TCP/IP, DNS, routing, firewalls, or LAN/WAN). PREFERRED QUALIFICATIONS Experience with Database troubleshooting and performance tuning. Experience with setting up monitoring/alarming for Database environments. Experience with Database migration and ETL. Experience with query analyzers and query tuning/slow query optimization. Knowledge of AWS and Cloud Computing concepts. Experience troubleshooting the full application stacks from Operating system through to custom applications. Amazon Web Services is an equal opportunity employer and values diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Posted: January 6, 2025 (Updated 2 days ago)

Posted: January 8, 2025 (Updated 2 days ago)

Posted: July 18, 2024 (Updated 2 days ago)

Posted: January 6, 2025 (Updated 4 days ago)

Posted: December 5, 2024 (Updated 25 days ago)

Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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