Cloud Support Engineer

2 weeks ago

Wellington, New Zealand Amazon Full time

Job ID: 2703719 | Amazon Web Services New Zealand Limited
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of AWS as a leading technology organization?
If you fit the description, you might be the person we are looking for We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.
Key job responsibilities Every day will bring new and exciting challenges on the job while you:
Learn and use groundbreaking technologies.
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
Interact with leading engineers around the world.
Partner with AWS teams to help reproduce and resolve customer issues.
Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
Drive customer communication during critical events.
Drive projects that improve support-related processes and our customers' technical support experience.
Write tutorials, how-to videos, and other technical articles for the developer community.
Work on critical, highly complex customer problems that may span multiple AWS services.
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives.
Career development: We promote advancement opportunities across the organization to help you meet your career goals.
Training: We have training programs to help you develop the skills required to be successful in your role.
A day in the life First and foremost this is a customer support role – in The Cloud. On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue. As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).
About the team Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
BASIC QUALIFICATIONS Experience in Business Analytics application, support, and troubleshooting concepts
Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory)
Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer)
Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
PREFERRED QUALIFICATIONS Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

#J-18808-Ljbffr

  • Cloud Support Engineer

    4 weeks ago

    Wellington, New Zealand Amazon Full time

    Job ID: 2703719 | Amazon Web Services New Zealand LimitedAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services (AWS) is the market leader and technology forerunner in...

  • Cloud Support Engineer

    2 weeks ago

    Wellington, New Zealand Amazon Full time

    Cloud Support Engineer (Developer and Mobile Services), Support Engineering Job ID: 2661012 | Amazon Web Services New Zealand LimitedAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public...

  • Cloud Support Engineer

    4 weeks ago

    Wellington, New Zealand Amazon Full time

    Cloud Support Engineer (Media and Content Delivery)Job ID: 2661005 | Amazon Web Services New Zealand LimitedAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are...

  • Cloud Support Engineer

    4 weeks ago

    Wellington, New Zealand Amazon Full time

    Cloud Support Engineer (Developer and Mobile Services), Support EngineeringJob ID: 2661012 | Amazon Web Services New Zealand LimitedAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public...

  • Cloud Support Engineer

    2 weeks ago

    Wellington, New Zealand Amazon Full time

    Cloud Support Engineer (Media and Content Delivery) Job ID: 2661005 | Amazon Web Services New Zealand LimitedAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that...

  • Cloud Engineer

    4 weeks ago

    Wellington, New Zealand Provoke Solutions Full time

    Wellington, New Zealand Engineering (NZ)Are you passionate about cutting-edge cloud solutions and ready to take your expertise in Azure, Kubernetes, and cloud networking to the next level? We're seeking a dynamic and skilled Cloud Engineer to design, build, and optimise cloud infrastructures that drive innovation and scalability.This role is your opportunity...

  • Senior Cloud Engineer

    6 months ago

    Wellington City, New Zealand Maritime NZ Full time

    **Keywords**: Cloud Engineer, Azure, Network Engineering, Security, Automation, Scripting - Design, implement, and maintain advanced cloud solutions within the Azure environment - Collaborate closely with teams, developers, and business stakeholders to align cloud solutions with organisational goals **What you'll do**: As a Senior Cloud Engineer, you will...

  • Cloud Support Engineer

    1 week ago

    Wellington, New Zealand Amazon Full time

    Job ID: 2698879 | Amazon Web Services New Zealand LimitedAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and...

  • Cloud Engineer

    6 months ago

    Wellington City, New Zealand New Zealand Government Full time

    **Kaipūkaha Kapua**: Cloud Engineer (Azure) Te Amorangi Mātauranga Matua, the TEC - is a small Crown agency with a big job to do - ensuring New Zealanders have the skills and the knowledge they need to build a great life, and ensure New Zealand thrives. We invest over $3 billion annually across the tertiary education and careers systems. If you're looking...

  • Cloud Engineer

    1 month ago

    Wellington City, New Zealand New Zealand Parliament Full time

    **Job no**: YTQK6 **Category**: IST Join us at the New Zealand Parliamentary Service, where you'll play a pivotal role in shaping the future of technology at the heart of our democracy. **Te Tīma | The Team**: The Information Systems & Technology (IST) Group is at the heart of the Parliamentary Service, delivering innovative and secure technology...

  • Senior Infrastructure

    3 months ago

    Wellington, New Zealand Absolute It Full time

    Permanent Position + Wellington Central BasedHybrid Working ArrangementEnergetic Work CultureAWS, LinuxABOUT THE COMPANYOur client is a State Owned Enterprise who are responsible for providing up-to-date information through digital products to enable New Zealanders to make informed decisions in their daily activities. This includes general updates, critical...

  • Cloud Data Engineer

    2 months ago

    Wellington City, New Zealand Medical Assurance Society Full time

    We are taking expressions of interest for highly skilled and motivated Cloud Data Engineers to join our team. As a Cloud Data Engineer, you will play an integral role in designing, building and maintaining our operational and reporting data infrastructure. You will work closely with our data analysts to ensure the accurate and efficient collection, storage...

  • Senior Cloud Engineer

    4 months ago

    Wellington City, New Zealand Chubb Full time

    **Cloud Engineer - Azure, Kubernetes** Take ownership of infrastructure automation and the implementation of container platforms. Leverage your expertise to drive automation and infrastructure using code. - **Truly global company. You’ll take ownership of NZ/Aus**: - **Work from anywhere with flexible working location**: - **Azure certifications...

  • Cloud Support Engineer

    19 hours ago

    Wellington City, New Zealand Amazon Web Services NZL Ltd Full time

    This Analytics role supports our services that focus on Analytics technologies that allow customers to stream and search log data such as Kinesis, Managed Streaming for Kafka, Amazon OpenSearch and Cloudsearch. - Exposure to streaming technologies (Kafka, Kinesis, Rabbit MQ). Log analysis and General Troubleshooting (tuning and optimisation, Search and...

  • Cloud Engineer

    3 days ago

    Wellington City, New Zealand Totara Learning Solutions Full time

    Totara is large global learning software business, started and still based in Wellington, New Zealand. We've been going strong for over a decade, and while not a household name in Aotearoa, we're pretty big in the rest of the world. We're known for our high quality, powerful and flexible learning management and talent development software, also known as the...

  • Cloud-Native Software Engineer Lead

    1 month ago

    Wellington, Wellington, New Zealand CGR Services Full time

    CGR Services is seeking a highly skilled Cloud-Native Software Engineer Lead to join our team.About the RoleWe are creating world-class container management and orchestration services for the cloud and beyond. As a Senior Software Engineer, you will do deep technical work, focusing on enhancing Kubernetes to support running workloads at large scale on...

  • Senior System

    2 days ago

    Wellington, New Zealand This Is An It Support Group Full time

    Systems & Cloud DevOps Engineer (Azure)Permanent roleWellington-based onlyNOTE: Candidates with full working rights in New Zealand will be only considered for this role.We're seeking a talented Senior System & Azure DevOps engineer for a role starting in January 2025.While you enjoy the holiday season, please feel free to apply – we'll be reviewing...

  • Salesforce Engineer

    6 months ago

    Wellington City, New Zealand Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Senior Cloud Infrastructure Engineer

    19 hours ago

    Wellington City, New Zealand Capgemini Australia Full time

    About Capgemini Capgemini is a diverse collective of more than 330,000 strategic and technological experts based across more than 50 countries, partnering with world-renowned clients to transform and manage their businesses. We are dedicated to leveraging cloud, data, AI, connectivity, software, digital engineering, and platforms to...

  • Cloud Engineer

    1 month ago

    Wellington City, New Zealand New Zealand Parliament Full time

    **Apply**: **I'm interested** Powered by **LiveHire** **Refer someone** **Join our Talent Community**: Not the job you're looking for? Become a member of our talent community to stay connected and be informed of any new opportunities. **Sign up** Already a member? **Log in** **Job no**: BQCYG**Category**: ISTJoin us at the New Zealand Parliamentary...