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Service Delivery Manager

4 weeks ago

Wellington, New Zealand DXC Technology Full time

Job Description: DXC Technology (NYSE: DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.
People are the heart of our business.
We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues.
We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent.
We use the power of technology to deliver technology services that move the world.
Your new role We are seeking a Service Delivery Manager to join one of our key Government Accounts.
The team supports various applications including Azure, D365, Power Automate, and Mule Soft.
You will be the conduit between the client and our team, ensuring service levels are met, capacity planning, ALM pipeline release, and continuous improvement are managed while working closely with the Scrum Master.
You will also be a key adviser and decision maker, responsible for incident management, team management, and managing and mitigating risks in a 24/7 support structure.
Clear and concise communication skills, engagement, negotiation skills, and a commitment to achieving high customer service levels are essential for success in this position.
Your skills and experience Demonstrated experience as an SDM (or similar) in a large support contract, bonus if you have direct experience within NZ Government.
Good fundamental knowledge of ICT infrastructure and applications (either hands-on experience or education).
Good communication skills and a customer-focused approach.
You are personable and confident and can easily change your approach to suit your audience.
An operational and strategic approach, being able to identify gaps in strategy, delivery, capability, and resolve complex issues.
Due to the nature of the role, you will be required to pass a Government security clearance process.
If you are a self-starter with a strong customer focus and a results-oriented approach complemented by your strong verbal and written communication skills, we would like to hear from you.
Your working environment Virtual/flexible/on-site/travel In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.
How to apply If you would like to be part of a culture that drives innovation, delivers results, rewards performance, and encourages ideas, then please press the "Apply Now" button to submit your resume.
Interviews and onboarding are conducted online, as part of us being a virtual-first company.
We are an Equal Opportunity Employer DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life.
We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
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