IT Operations Manager

1 month ago


Christchurch, New Zealand ANZCO Foods Full time

Position: Management (Information & Communication Technology)

Type: Full time

Are you ready to take your career to the next level in 2025? ANZCO Foods is looking for a dynamic and experienced IT Operations Manager to join our high-performing technology team. This is a rare opportunity to be part of one of New Zealand's largest exporters, where you'll play a pivotal role in enhancing our digital presence and improving customer engagement.

Reporting to our Head of Technology, this position is responsible for the delivery of IT services across the ANZCO Foods Group in New Zealand and overseas, including WAN, LAN, printers, desktops, servers, and the 24/7 service desk. You will oversee a highly skilled technical team and ensure our systems are available and continuously improved to provide new, faster, and better services.

Duties and Responsibilities:
  • Negotiate, manage and monitor the contracts with IT service providers to ensure value for money and optimal service delivery
  • Oversee incident, problem, and change management, technology reporting, and continuous improvement of the ITSM function
  • Manage and maintain IT system security to meet ANZCO Foods' requirements
  • Development of standard IT operating procedures
  • Alignment of the future IT operational environment with the ANZCO Foods Group Strategic Direction
  • Maintaining effective relationships with key business stakeholders
  • Responsible for defining, measuring, and delivering on service levels agreements (SLA) and operational level agreements (OLA) across the IT operation
  • Responsibility for setting the IT operations budgets and managing the IT operations cost
  • Ensure all IT licenses are appropriate, adequate, and up-to-date
  • Develop quality improvement processes
Skills and Experience:
  • ITIL certification or equivalent
  • Ensure optimal service is delivered by the Operations function
  • Ability to effectively coordinate across the business to manage service delivery, change, and incident management in a global enterprise setting
  • Experience providing accurate and regular reports to the management on performance across various technology functions utilizing data analysis
  • Strong leadership and management skills and ability to work effectively under pressure and meet deadlines
  • Excellent communication, interpersonal skills and a high level of commercial awareness
  • Strong problem-solving and analytical skills
  • Understanding of Project Management methodologies and demonstrable planning, prioritisation, and organisation skills
  • Solid understanding of business needs in terms of technology, IT, and architecture

We deliver taste, nutrition, and wellbeing to the world with products made from New Zealand's finest beef and lamb. Our values of atawhaitanga, noho haepapa, kaitiakitanga, auahatanga, and whakawhirinakitanga guide us to work together, follow through on our commitments, make improvements, and do our best to make sustainable decisions for the future.

We are committed to supporting and developing our people and we offer a competitive remuneration package. If you are motivated, have the skills and experience we require and want to be part of the exciting future of our company, then we want to hear from you.

Apply today at .

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