Operation Manager
2 days ago
We are looking for a reliable, enthusiastic, motivated person with great management and people skills to fill our Operations Manager position at our busy business in Christchurch.Location: Based in ChristchurchReporting to: DirectorOur company is a successful well-known Mobility Transport Services in the Christchurch and wider region.
We have built the company on friendly customer service, efficient speedy pick-up and drop client with competitive pricing.
We are focused on expanding market share in the Mobility Transport Services area markets.
We are looking for a talented, experienced and enthusiastic Operations Manager to lead this journey.You will be a key conduit in the business, delivering essential messages and strategies that drive everyone toward a shared success.Key Responsibilities:Managing drivers and efficient route planning for jobsPreparing/overseeing all bookings by customersEnsuring that all customers are picked up and dropped off in a timely mannerEnsuring all material is processed in a cost-effective mannerIdentify new business and opportunities to drive growth and profitabilityDrive the profitability and sustainability of the businessHands-on approach to acquire new clients and customersDevelop a network of contacts to attract new market opportunitiesMarketing the business in a positive light to gain new businessStrong focus on long-term value and customer satisfactionResearching new innovative technology and more efficient ways of performing our servicesEnsuring all staff are performing their roles safely and adhering to Health & Safety practicesEnsure all cars and vans are serviced timely and well maintainedReporting and analysis provided to Director in a timely mannerKeep the Director fully informed of all aspects of the operations and business in a transparent and no surprises environmentDriver daily run sheets of pickups/drop-offs – dispatching jobsWorking out with the drivers for most efficient pickup/delivery of customersDealing with customer phone and online bookings with other health centres or Rest HomesReceiving payment for services and monitoring collectionFocus on marketing and networking to increase client base and increase revenueDeveloping new opportunities for working with other Rest homesFollowing up on accountsThe day-to-day management and safety at the workplaceStaff management, training, rostering and hiringCreating and maintaining a positive work and staff environmentCash handling, basic record keeping, processing and following up on invoicesAnswering the phones and responding to emailsManaging bookingsDaily management of office and suppliesConduct regular site visits for quality assurance and relationship building for stakeholders inside and outside CanterburyTrain the teams on company standards, operations, and contract complianceMaintain contract knowledge and apply adherence to specifications and operational standardsAct as the primary point of contact, ensuring the business alignment with company messaging and goalsEnsure H&S guidelines are met across sitesSkills and Experience Needed:Previous experience in hands-on managerial experience and managing a team of over 10 staffStrong operations and audit/compliance experienceEffective communicator with high emotional and cultural intelligenceExcellent organisational and planning skills, with a detail-oriented approachConfidence in administering business methodology and best practicesProven people skills to manage diverse personalities within franchisee teamsApplicants should have:A friendly, outgoing personality and love working with peopleA high standard of customer serviceExperience working in, maintaining and managing a similar operation is an advantageFluent written and spoken EnglishHigh level of personal presentation and hygieneHonest, trustworthy and reliablePunctual with good time-keepingAble to maintain clear, accurate and up-to-date recordsAble to operate to set targets, standards, follow procedures and guidelinesTrustworthy and can work without supervisionMotivated to grow the business and expand market shareIntermediate knowledge of Microsoft Office (Excel, Word, Outlook)Attention to detail to invoicing and calculating overcharge amountsTeam player and working collaboratively with management who are remoteStrong focus on customer service and providing the best serviceHas their finger on the pulse of everything going on within the businessQualifications/Experience required for this position:At least five years of experience in managing a teamWorking on weekends and evenings is required for this positionExperience in managing people in a similar kind of operationA degree in Management is required for this positionValid New Zealand work permitDays of Work: 6 days a week.
Ability to work flexible hours, including evenings and weekends and flexible in terms of some time being spent away from Christchurch including training & stakeholder visits on occasion, working and non-standard hours.Remuneration: A minimum salary of $35 per hour depending on qualifications & experience and a minimum of 30 hours per week.
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