Remote Web Chat Specialist

1 month ago


Wellington, New Zealand Expedia Full time

Job Description: Expedia is currently seeking a Remote Web Chat Specialist to join our team in Wellington, NZ. This part-time role at the Associate Level requires a minimum of 3 years of experience in a similar position. Responsibilities:- Provide exceptional customer service through online chat support, assisting customers with inquiries, issues, and bookings- Utilize various tools and resources to resolve customer concerns and provide accurate information- Maintain a high level of professionalism and efficiency in all interactions with customers- Collaborate with team members to continuously improve processes and customer satisfaction- Stay up-to-date on new products, services, and promotions to better assist customers Requirements:- Hardworking and energetic individual with a passion for delivering excellent customer service- Demonstrated creativity and leadership skills to handle complex customer inquiries- Excellent written communication skills and ability to multitask effectively- Proficiency in using online chat platforms and customer service tools- Ability to work independently and manage time efficiently- Knowledge of the travel industry is a plus Benefits:- Medical coverage- Profit sharing- Disability insurance Working Environment:At Expedia, we value autonomy and independence, trusting our employees to excel in their roles. We encourage a supportive and collaborative work environment where everyone has the opportunity to grow and succeed. Deadline to apply: June 23, 2024 Equal Opportunity Statement:Expedia is an equal opportunity employer and does not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone is valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.


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