Collections Associate

3 days ago

Wellington, New Zealand New Zealand Government Full time

* Join an organisation that supports and develops your career * Work in a friendly supportive team * Wellington Location Mo matou | About us Our purpose at ACC is to improve lives every day. It's to put our customers first, showing them manaakitanga and supporting their wellbeing. It's to enable everyone in Aotearoa the freedom to live their lives knowing that if they need us, we'll be there. Mo te turanga mahi | About the role We're looking for a motivated and customer focused Collections Associate to collect overdue levies and claimant debt owed to ACC. The successful candidate will work between the two debt portfolios, (levy and client) on an ongoing basis. You will also provide training and support to our staff and support other business units within the organisation. Mou | About you We are looking for candidates with the following attributes: * Strong personal leadership and communication skills. * Negotiation and decision-making skills. * Investigative, financial, and numerical skills. * Solutions focused. * Confidence to have challenging conversations with customers and claimants. * Resilience to adapt to a dynamic work environment. * Open to feedback with a continuous improvement mindset.The team is supportive, friendly, and diverse. You will have many colleagues to help and support you as you learn the business. Key to your success in this role will be a positive outlook and curiosity that will keep you engaged in the mahi. Mo ACC | Working at ACC: We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or who have additional mental health needs. It is important to us that people are free to be themselves at work. Below are some ways we encourage this: * Employee networks to support our colleagues from diverse backgrounds. * The option to explore flexible working that suits your needs and ours. * Development opportunities in te reo Maori me nga tikanga.The indicative salary range for the role is between $61,766k - $68,629k with appointment dependent on skills and experience. ACC also offers a generous 9% superannuation contribution. The hours are 40 hours per week, rostered Monday to Friday between the hours of 8.00am and 6pm. To view the position description please click here. Me pehea te tuku tono | How to apply' Applications will run through to 5pm 13 September 2024. Please ensure you attach your cover letter telling us why you would be a great fit and what strengths you would bring to the role. Applications will only be accepted when formally submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any questions about the role, please email nadine.o'********

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