Night Manager Resident Services Team

4 weeks ago

Auckland, New Zealand One Place For Property Full time

Front Office & Guest Services (Hospitality & Tourism)The Pacifica is a luxury private residential community providing an unparalleled living experience for our residents. Nestled in the heart of Auckland, the state-of-the-art facilities and top-notch services define the epitome of modern urban living. We are currently seeking a dynamic and customer-focused individual to join our Resident Services Team.Position Overview:As a Resident Services Team Member, you will play a crucial role in ensuring the seamless operation of our luxury apartment community working on a roster, primarily in the graveyard shift and including weekend work. The ideal candidate will bring an uplifting vibe, 5 star service, possess excellent communication skills, and a strong customer service orientation. Have a passion for creating a welcoming and enjoyable environment for our residents.Responsibilities:Resident Services: Coordinate maintenance requests, resolving issues promptly, and facilitating effective communication between residents and property management.Front Desk Operations: Provide exceptional services to residents, including handling inquiries, reservations, and other requests. Manage the front desk efficiently, greeting residents and guests with a warm and professional demeanor.Issue Resolution: Address and resolve resident concerns and issues promptly and effectively, maintaining a high level of customer satisfaction.Collaboration: Work closely with valet, property management, and maintenance teams to coordinate services.Qualifications:Proven experience in customer service delivery, building administration support, or hospitality role, preferably in a luxury setting.Strong interpersonal and communication skills.Exceptional organizational and multitasking abilities.Proficient in basic computer applications.Ability to work flexible hours, including evenings and weekends.If you are passionate about delivering exceptional service and creating a positive living experience for residents, please submit your resume and cover letter. In your cover letter, highlight your relevant experience and explain how you have delivered a high level service experience.Join us in delivering a luxury resident service
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    4 weeks ago

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