Visitor Services Representative

4 weeks ago

Auckland, New Zealand Auckland Council Full time

Permanent and full time opportunity to work in the stunning Waitakere RangesLevel up your career journey by joining Auckland Council's Regional ParksThe best opportunity to provide exceptional Manaakitanga and share your passion for Auckland's Regional ParksArataki Visitor Centre is seeking a friendly and motivated Visitor Services Representative to create exceptional experiences for visitors in the stunning Waitakere Ranges, one of Tamaki Makaurau Auckland's favourite playgrounds. Your contributions will also help foster positive relationships with the local community.This role involves a 5-day work week including weekends and public holidays as the Arataki Visitor Centre is a 364-day operation excluding Christmas day. The potential rostered shift is Sunday – Thursday.You will primarily focus on delivering comprehensive information about Auckland Council Regional Parks, particularly the Waitakere Ranges.What you can expect on a day-to-day basis:Assisting visitors with bookings and track information (where to go and what to see)Deliver introductory and community talks on requestFacilitate and support with Arataki Visitor Centre eventsAssist with merchandising and providing excellent customer service to visitors at the retail storeCollaborate with our Iwi Partners to develop and maintain our commitment to Te Ao MaoriIt's your challenge to offer exceptional Manaakitanga and help shape the best visitor experience.He korero mou: About youThis role requires experience in similar customer-centric roles, with a sound understanding of Auckland's Regional Parks, particularly the Waitakere Regional Park. Your background would include customer service which may have been gained in the Tourism, Hospitality, Events or other Service industries.You'll be a great team player, and will be able to demonstrate:At least 1 years' experience in a customer service or retail based roleExperience with outdoor tourism, recreation, conservation and/or visitor centresAdministration skills including computer literacy: MS Office applicationsExperience with Advanced Retail (highly desired)A full, clean and valid New Zealand driver's licence (preferred)Knowledge of Te Reo would be advantageous (highly desired)Nga ahuatanga kei a matou: What we offerThe Arataki Visitor Centre is a popular location for tourists and locals alike. We are a passionate team that delivers great customer service and produces community-focused events while providing a supportive work environment. This is a permanent full-time position with 40 hours per week, starting at $27.80 per hour depending on skillset and experience.Auckland Council is one of the largest local authorities in the South Pacific providing essential services and facilities to more than 1.6 million people. We are progressive socially, culturally and environmentally while we work towards creating change that has an impact on our journey to becoming a world-class city for our ratepayers and residents.You'll have access to a range of fantastic Auckland Council benefits, including discounted Leisure Centre membership and a range of other partnership discountsEhara taku toa, he takitahi, he toa takitini My success is not mine alone, but the success of many.Shape the best visitor experience for visitors of the Arataki Visitor Centre whilst taking the next step up in your career, apply nowOur employer Kiwisaver contribution is additional to base salary offered.This role is deemed safety sensitive and in line with Auckland Council policy, you will be required to complete pre-employment drug and alcohol testing.Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing.Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
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