Customer Experience Specialist

3 days ago

Auckland, New Zealand The Instillery Group Full time

Full time
Hey there, entertainment enthusiast If you've ever dreamt of being at the heart of captivating content and redefining TV experiences, Sky NZ is your backstage pass. We're more than just television – we're shaping how Kiwis connect with entertainment. From adrenaline-pumping sports to binge-worthy shows that keep you glued to the screen, we're leaders in delivering top-tier content right to you, wherever you are.
At Sky, your ideas don't just sit on the sidelines – they're brought to life. Here, you're more than a viewer; you are part of a team that creates, innovates, and reimagines the future of entertainment. Welcome to a place where your passion for storytelling and customer experience makes a real impact.
As our Customer Experience Specialist, you'll be the voice and champion of our customers, ensuring their journey with Sky is nothing short of exceptional. Your mission? To create and optimise seamless, meaningful interactions that keep our customers at the heart of everything we do.
In this role, you will:
Support and evolve the 'Voice of the Customer' program across Sky's brands.
Leverage and analyse data sets to uncover meaningful insights, challenge existing assumptions and advocate for customer-first strategies.
Craft and refine customer interactions that enhance every step of their journey, across digital and physical touchpoints.
Care deeply about inclusivity and ensuring that every customer's journey with Sky is seamless, accessible, and reflective of Aotearoa's diverse communities.
Collaborate with cross-functional teams to bring a diverse range of ideas and perspectives to the table.
Develop customer journey maps, user flows, storyboards, mock-ups, and prototypes for key initiatives.
Partner closely with UX leads and product teams to weave customer experience into product and service development.
Communicate CX design and insights creatively and clearly to stakeholders, helping them see what's possible.
At Sky, passion drives everything we do, and we're looking for someone who shares that enthusiasm. You'll not only bring your skills and expertise, but also your dedication to creating memorable experiences for our customers. You'll thrive in a collaborative environment, contributing fresh ideas and energy, with a knack for building strong, authentic relationships. You're not just here to be part of the team – you're here to elevate it, ready to make a genuine impact
READY TO JOIN THE SKY CREW?
If you're excited about shaping the future of entertainment and delivering a customer experience that's second to none, we'd love to hear from you. When you join us, you'll be stepping into a world where your ideas matter, where innovation is celebrated, and where your passion for creating extraordinary customer journeys can shine.
Your application will include the following questions:
Preferred Name
Pronouns
What is your legal right to work in New Zealand?
If you are not a citizen or permanent resident please provide details of your visa type, expiry date, and working hours restrictions if any.
What are your salary expectations?
What is the notice period for your current employment?
Have you been convicted of any offence against the law in New Zealand or any other country?
Do you have any injury or psychological or medical condition that may affect your ability to perform the duties of the position satisfactorily?
If you have answered YES to the medical or criminal questions above, please provide further detail.
Do you have a current driver's licence?
Do you have any criminal, traffic, or transport related convictions or pending charges?
As part of our recruitment process, you may be required to attend a pre employment medical, drug & alcohol testing, and/or complete a medical check-list. Are you willing to participate in this?
Do you have any medical conditions or pre-existing injuries that could prevent you from performing the inherent requirements of the job you are applying for?
If you answered Yes above, please provide details of medication. If you answered No, simply indicate Nil or NA.
Where did you hear about this role?
Do you have a spouse, partner, relative or household member already working for us?
I acknowledge that all information I provided in this application is true and correct to the best of my knowledge.
Apply now and bring your passion, creativity, and customer-first mindset to Sky

#J-18808-Ljbffr

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