Current jobs related to Customer Experience Specialist - Auckland - Roman Health Pharmacy Llc
-
Customer Experience Specialist
1 day ago
Auckland, Auckland, New Zealand Cgr Services Full timeRole OverviewCgr Services is an ASX 300 listed financial services, vehicle management, and employee benefits company. We help everyday Australians to maximise their salary by administering employee benefit programs and helping them to get into the car of their dreams. Our team values our people and strives to present opportunities for career growth and...
-
Customer Experience Specialist
12 hours ago
Auckland, Auckland, New Zealand Accor Hotels Full timeA Day in the LifeAs a Customer Experience Specialist at Te Arikinui Pullman Auckland Airport, you will thrive in a fast-paced environment, bringing experience from a star-class hotel or vibrant restaurant setting. You will deliver exceptional service, attentively catering to guest needs and exceeding expectations throughout their visit. Building rapport with...
-
Customer Experience Specialist
1 week ago
Auckland City, New Zealand Latitude Financial Services Full timeLet’s talk about the Opportunity We are looking for our next Customer Experience Specialist to join our team to respond to customer service enquiries across all our products. An expert in your field you will partner with business leaders to ensure improvement in compliance and drive a Customer First focus with our offshore partners. Some of the thing...
-
Customer Experience Specialist
2 days ago
Auckland City, New Zealand BASF Asia Pacific Full time**We are a leading chemical company, with the best teams developing intelligent solutions for our customers and for a sustainable future. Our success as a company relies on the engagement of our employees. We encourage our employees to develop their strengths, and we recognize their achievements. For you, this means a wide variety of job roles, and exciting...
-
Customer Experience Specialist Pukekohe
4 days ago
Auckland, Auckland, New Zealand Asb Bank Full time**Company Overview:**At ASB Bank, we are committed to delivering innovative and personalized solutions for our customers. Our Advice Centres play a vital role in this mission, providing expert advice and support to help our customers achieve their financial goals.**Job Description:**We are seeking a highly motivated and customer-focused individual to join...
-
Logistics Specialist
1 day ago
Auckland, Auckland, New Zealand Cgr Services Full timeAbout the Role:\Cgr Services is seeking a skilled and experienced Logistics Specialist to join our Sea Logistics team. As a key member of our Export Customer Care team, you will be responsible for delivering exceptional customer experiences and driving commercial opportunities to maximize business growth.\Your Key Responsibilities:\\Build strong...
-
Customer Experience Ambassador
22 hours ago
Auckland, Auckland, New Zealand Petstock Group Full timeJoin Our TeamPetstock Group is a dynamic and innovative company that is passionate about making a difference in the lives of our customers and their pets. As an Animal Industry Specialist, you will have the opportunity to join a talented and diverse team that is dedicated to delivering exceptional customer experiences and promoting a culture of inclusivity...
-
Customer Experience Specialist
12 hours ago
Auckland, Auckland, New Zealand Dksh Group Full timeAbout DKSH GroupAt DKSH, our mission is to connect people with exceptional products and services. We are a trusted partner for companies looking to expand their reach in Asia and beyond.The RoleWe are seeking an Order Management Coordinator to join our team. This role plays a critical part in ensuring strong customer relationships and delivering an...
-
Customer Experience Specialist
4 days ago
Auckland, Auckland, New Zealand Cgr Services Full timeWe are seeking a highly skilled Sales and Service Assistant to join our team in Centre Place. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth through effective merchandising and personalized service.Your primary focus will be on:Developing and maintaining a deep understanding...
-
Customer Experience Specialist
7 days ago
Auckland, Auckland, New Zealand University Of Auckland Full timeRole OverviewWe are seeking two Customer Service Representatives to contribute to the quality of the campus experience by facilitating an excellent customer experience and supporting daily operations in our state-of-the-art Recreation Centre.Key Responsibilities:Maintain process documentationSupport casual staff on receptionRespond to customer enquiries...
-
Customer Experience Specialist
6 days ago
Auckland, Auckland, New Zealand University Of Auckland Full timeAbout the OpportunityWe are seeking two Customer Service Representatives to contribute to the quality of the campus experience by facilitating an excellent customer experience and supporting daily operations in our new state-of-the-art Recreation Centre, Hiwa.You will serve as the first point of contact for all visitors to Hiwa, providing exceptional...
-
Customer Experience Specialist
5 days ago
Auckland, Auckland, New Zealand Tsa Group - Australia Full timeAbout UsTSA Group - Australia is a leading business that specializes in customer acquisition, retention, and growth. Our mission is to create experiences that people love by revolutionizing the way they connect and communicate with brands.Why Work with Us?We offer a competitive salary package, remote work setup, and comprehensive training. Our team...
-
Customer Experience Strategist
5 days ago
Auckland, Auckland, New Zealand Fleetpartners Group Full timeCompany OverviewFleetPartners Group is a leading financial services, vehicle management, and employee benefits company. We strive to provide exceptional customer experiences through our innovative solutions and dedicated team.About the RoleWe are seeking a highly skilled Customer Experience Consultant to join our team. As a key member of our sales function,...
-
Customer Experience Specialist
4 days ago
Auckland City, New Zealand TheMarket Full timeCompany Description At TheMarket, we are passionate about the brands and merchants that we work with, selecting authentic alignments to tell great stories via our various marketing channels. Whether it’s search, display, affiliates, retargeting or social; targeting awareness, consideration or purchase intents; on mobile, app, desktop or tablet - we strive...
-
Customer Experience Specialist
1 day ago
Auckland, Auckland, New Zealand Cgr Services Full timeAbout this roleThe primary purpose of the Contact Centre Representative is to provide an outstanding customer experience ensuring positive customer interactions and attaining first contact resolution using advanced communication and problem-solving skills.Role detailsTitle: Contact Centre RepresentativeRole: Full Time - PermanentLocation: Te AwamutuHours:...
-
Customer Experience Specialist
3 days ago
Auckland City, New Zealand TheMarket Full timeCompany Description At TheMarket, we are passionate about the brands and merchants that we work with, selecting authentic alignments to tell great stories via our various marketing channels. Whether it’s search, display, affiliates, retargeting or social; targeting awareness, consideration or purchase intents; on mobile, app, desktop or tablet - we strive...
-
Customer Experience Specialist
1 week ago
Auckland City, New Zealand TheMarket Full timeCompany Description **Christmas has come early and all we want for Christmas is you!** We are looking for customer-minded team members to join TheMarket Customer Experience team and walk the talk by providing excellent customer service to our customers, supporting them across the busy period! **Job Description**: We’re recruiting for a number of Customer...
-
Customer Experience Specialist
2 days ago
Auckland, Auckland, New Zealand Hanes Brands Full timeAbout Our CommunityWe believe everyone should have equal access to opportunities, including education, healthcare, and employment. Our purpose is to create a better life for our people and planet. We strive to make a positive impact through our business practices and community partnerships.Join Our TeamWe're looking for a talented Part-Time Sales Assistant...
-
Customer Experience
7 days ago
Auckland, New Zealand Sharkninja Apac Full timeCustomer Experience & Delivery Specialist (B2B) New ZealandOur mission to positively impact people's lives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love.Shark Ninja is expanding our APAC business and scaling it rapidly.Our two brands,...
-
Customer Experience Manager
12 hours ago
Auckland, Auckland, New Zealand Kuehne + Nagel As Full timeKey Account ManagementWe are seeking an experienced Customer Care Specialist to join our team. As a key contact for one of our largest Aerospace clients, you will be responsible for managing complex relationships and ensuring customer satisfaction.Your RoleReporting to the National Customer Care Manager, you will deliver exceptional customer service, meet...
Customer Experience Specialist
1 week ago
Customer Experience Specialist - Accounting Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world.
This purpose sits at the centre of everything we do.
We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections.
Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you'll make an impact Xero's Customer Experience Team works together to provide 24/7 support to Xero users.
We are Xero brand ambassadors and aim to delight our customers and make it easy for them to see how Xero adds value to their business.
The Customer Experience Specialist plays a key role at Xero and within Xero's Customer Experience team.
You will provide support and guidance to small business owners, bookkeepers and accountants when they reach out to us with a question and when we reach out to them proactively by phone.
Our aim is to help our customers through their queries quickly and efficiently.
Sometimes you won't know the right answer, but you're the kind of person who is up for the challenge to use their curiosity, resourceful nature and enjoys solving problems to create beautiful experiences.
You'll be empowered to make decisions in the best interests of our customers and our business.
We are looking to add Customer Experience Specialists to our team who will work from 11:00am - 8:00pm, on a Monday through Friday, Tuesday through Saturday, or Sunday through Thursday schedule.
What you'll do Bring your knowledge of Accounting fundamentals when replying to our customer support queries.
Support Customers to get the most out of Xero, whether they are early in their adoption of cloud accounting software or seasoned professionals.
Provide quality service to customers, focusing on finding ways to support them with their issues and queries accurately and within our targeted initial response times, through our Salesforce case management system, or by telephone.
This will include queries related to accounting and bookkeeping processes.
Take ownership of enquiries and manage them through to resolution, ensuring Customers are kept up-to-date at all times.
Ensure that all case details are captured fully and accurately using case management applications.
Communicate outcomes to customers simply, but effectively, ensuring that they are satisfied with the outcomes you give by written responses or by telephone.
Participate in proactive call campaigns to ensure our customers are getting the most out of Xero.
Escalate any issues that you are unable to resolve, whilst making sure that the customer is kept up-to-date as the case is escalated.
Achieve agreed targets, particularly your quality and productivity targets.
Find and share opportunities to improve the service offered to our customers and Xero processes.
Keep yourself up-to-date with changes and training within Xero so that you can continue to offer great service to our customers.
Success looks like Providing exceptional support and advice on how our customers use their Xero subscription Adaptable to grow with the changing needs of our business and Customers Collaborates effectively with all teams across Xero Provides timely, accurate and helpful responses to customers as per agreed targets Escalates priority issues and assists in the prompt resolution of these Captures and shares feedback from Customers regarding improvements to the Xero accounting application and its associated service delivery platform What you'll bring with you Previous experience in a service environment and working to service levels and quality targets Demonstrated experience in efficient problem solving and resolution Experienced IT skills - confident with Microsoft Office, Google suite.
(Any experience with other small business accounting systems and/or case management tools is beneficial ) Accounting or bookkeeping qualification (or working towards) essential Clear and concise communication, both written and on the phone Confidence to make outbound proactive phone calls Diligence and commitment to following through and resolving problems Initiative and ability to self-manage, along with flexibility Ability to build effective relationships A proven team player who proactively assists other team members You're likely to be Empathetic – You'll be able to put yourself in your customers' shoes and understand their individual circumstances Committed – You will want to do the best job you can possibly do to making customers lives better Curious – You're always looking to find different ways of doing things Attentive – You enjoy listening to customers and what matters most to them Connected – You want to develop strong, trust-based relationships Courageous – You are confident to make decisions in the best interests of our customers and our business, to drive positive change Why Xero Offering very generous paid leave to use however you'd like (plus statutory holidays
), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you'll do the best work of your life at Xero.
Our collaborative and inclusive culture is one we're immensely proud of.
We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully.
At Xero we embrace diversity and inclusion and value a #challenge mindset.
Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience .
If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway.
You could be just the right person for this role and Xero.
If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.
Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.
#J-18808-Ljbffr