Station Support Officer

3 weeks ago

Bayofplenty, New Zealand New Zealand Government Full time

New Zealand Government – Tauranga, North Island
New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.
We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver 'Our Business' and achieve long-term change.
Station Support Officer
Based at Rotorua Police Station
Police Employee
Fixed term (15 Months Maternity Cover) – Full Time
JR 4986305
Mo te tunga | About the role
The role of Frontline Station Support Officer is to provide customer service for our Front Counter based at the Rotorua Police Station. Every day you will be dealing with challenging situations which will need to be approached with professionalism, respect, empathy and in a positive manner. You will be welcoming customers into the station and ensuring their enquiries are understood and handled appropriately.
The role requires someone with excellent customer service skills. The successful candidate will have excellent attention to detail with a can-do attitude.
The role of a Frontline Station Support Officer provides operational and administrational support to Police which includes but is not limited to, front counter customer service, data entry, use of Police systems, typing and file management.
Key Accountabilities:
Dealing with challenging circumstances in a customer services environment
Managing challenging situations involving members of the public in a professional, respectful, and empathetic manner.
Recording of complaints from members of the public, answering general inquiries and performing reception duties such as managing contractor/visitor access.
Strong organisational skills with the ability to multitask.
Excellent verbal and written communication skills
Available to work on Weekends and Public Holidays on request
He aha taau e kawe mai | What you'll bring
A sound knowledge of computer applications, in particular NIA and Microsoft suites
Outstanding customer service skills and the ability to work hard in a team environment
Prioritise workflow
Manage time effectively to complete multiple files and meet deadlines
Professionalism - Taking pride in representing Police and making a difference in the communities we serve
Supportive of one another - Supporting our colleagues across every function and level of Police
Must have a Full NZ Driver's licence
This role is set at Individual Contributor level , this means your key purpose is "to deliver or enable others to deliver Our Business".
This position is covered by a collective agreement and salary will commence between $69,337 and $72,430 dependent on skills and experience relevant to the role.
To view more detailed information about our recruitment process along with further details about requirements please click below link:
If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.
All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.
If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.
Please note: Deadline for applications is 5:00 pm on Friday 8th November 2024. Applications may be reviewed prior to the close date as well as contact made with candidates.
If you have any questions about this vacancy, please contact ******

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