Senior Support Officer

5 months ago

Bay of Plenty, New Zealand New Zealand Government Full time

Business Support - Senior Support Officer
- Permanent, full-time
- Tauranga, Bay of Plenty

He mea tārai e mātou te mātauranga kia rangatira ai, kia mana taurite ai ōna huanga
We work to shape an education system that delivers equitable and excellent outcomes
Our organisation is made up of talented and committed people across Aotearoa | New Zealand from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for every child, young person and adult student in our education system.
Te Tāhuhu o te Mātauranga recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown. We are committed to having Te Tiriti o Waitangi at the forefront of our work for and with Māori students, their whānau, hapū and iwi.
Mō tēnei tūranga | About this role
We have an exciting opportunity for a customer service superstar with administrative experience to join our Tauranga office as part of the Bay of Plenty Waiariki Business Support Team. 
If you are energetic, organised, thrive in a busy environment where attention to detail is imperative, can manage conflicting priorities, enjoy taking responsibility, have a bubbly personality and can develop good working relationships, then this could be the role for you.
This position has a key focus on being the first point of contact for our Tauranga office. You will welcome our visitors as they arrive at our reception area, answer telephone calls and refer enquiries to the different Ministry teams, including those in other regions. You will support our suppliers and contractors when they arrive at our site and maintain security by issuing visitor access cards. You will assist with fleet and event management, respond promptly to internal staff requests, and provide business support to the broader Ministry team.
As this role is part of the Business Support team, it is necessary that you are a strong team player, have excellent organisational and time management skills, and multi-task with superb accuracy and attention to detail. You must also be flexible with a desire to learn.
For more information on this position, please read through the attached Job Description.

**We also offer**:

- Flexible working arrangements where everyone feels valued and supported
- The ability to purchase extra days leave
- A range of employee network groups
- An inclusive environment that encourages your personal cultural competency journey
- Development and learning, including mentorship programmes and internal secondments
- Wellness initiatives to support your overall health and wellbeing

Mōhou ake | About you
This position could interest you if you enjoy working with people, take pride in going that extra mile and thrive on working in a busy, collaborative team within a corporate office environment. You may be looking for an entry level role or someone returning to the workforce.
To be successful in this role, you will have the following capabilities and competencies:

- superb customer service skills with a positive, can-do attitude
- a professional telephone manner
- sound computer literacy and knowledge of the Microsoft Office suite, with a particular emphasis on Excel, Word and Outlook and working with databases
- tech-savvy and the ability to learn new technology and systems fast
- the ability to troubleshoot basic information and communications technology (ICT) and mobile device queries
- strong organisation skills with impeccable time management and the ability to multi-task and meet deadlines
- the ability to work unsupervised while maintaining a high degree of accuracy
- previous administration experience is desirable
- the ability to work well as part of a team and under pressure
- flexibility and a desire to learn
- excellent written, oral and interpersonal communication skills
- a current driver licence is essential.

You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.
If you think that you can make a strong contribution to the success of this organisation, and you can demonstrate the required skills and attitude to work as part of our busy team, we encourage you to apply.
Mātau rōpū ake | About our ministry, group, and team
At Te Tāhuhu o te Mātauranga, we provide services and support nationally, regionally and locally to the education sector, and in some cases, directly to ākonga/learners and whānau/families.
The Business Support Team is part of Te Mahau | Te Tai Whenua (Central), a frontline group of staff who work with education providers, children and their families across the Bay of Plenty-Waiariki region.
Reporting to the Business Support Manager, the Senior Support Officers provide a broad range of ad

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