Head Butler At Raffles Europejski Warsaw

4 weeks ago

Auckland, New Zealand Accor Hotels Full time

Company Description
Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.
Raffles Europejski Warsaw , a beloved icon sitting proudly on Royal Route in the heart of Warsaw, delivers the new chapter of luxury in its extraordinary history that spans over 160 years.
The lovingly restored and reinvented hotel has 106 timeless elegant guest rooms with 24-hour Butler service, signature Europejski Grill restaurant, legendary Long Bar, a century-old heritage patisserie Lourse Warszawa, and a revitalizing oasis Raffles Spa.
It also acts as a showcase for the best modern Polish art, with Hotel Europejski Art Collection.
We offer excellent career development and growth opportunities for our Colleagues who have the talent, dedication, drive, and passion to be part of a leading global luxury hospitality brand.

Job Description
Scope and Objectives
The Head Butler plans and manages the overall operation of the Butlers with the aim to create a passionate and committed team that deliver superlative guest journeys. The position is responsible for the Leadership, Vision and Strategies of the department to achieve hotel's desired performance. The Head Butler must be skillful and experienced in Butler and Front Office tasks, intuitive, meticulous, organized and constantly look into improving work processes and stays updated in hospitality trends that will continuously exceed the expectations of the guests.
Key Roles & Responsibilities:
Lead and guide Butler team to provide best service to all team members
Prioritize and organize work assignments and delegate work effectively to supervisory and non-supervisory personnel.
Ensure Butlers deliver the Raffles touch by providing pro-active personalized service.
Ensure guests are taken care of exclusively, paying particular attention to their needs and requests.
Monitor performances of Butler and provide timely feedback for improvements, praises when due and conduct appraisals.
Ownership of individual's growth and identifying short to long-terms goals to achievement and ensuring high colleague engagement and welfare.
Motivate, train and develop the team that enables them to operate with room for innovation, efficiency and effectiveness.
Recruit, induct and train a Butler team that is competent and confident to exceed guest expectations at all times through the highest level of emotional and anticipatory engagement.
Take charge and resolve any guest complaints reported by the Butler team and escalate to Head Butler.
Accountable to drive and create action plans of Butlers' performance in guest satisfaction index, audits and KPIs.
Ensure guests receive the experience as detailed in brand Standard Operating Procedure (SOP).
Ensure service standards and individual performance are aligned with Raffles Values - Excellence, Respect, Integrity, Caring.

Qualifications
At least 3 years of leadership experience in a related field required
University degree in a related discipline preferred
Extensive knowledge of entire hotel operations
Extensive knowledge of Opera PMS
Oral and written fluency in English and Polish
Excellent interpersonal, communication and organizational skills
Self-starter, coach & mentor who can inspire the team to perform their best
Understand international luxury travelers and their needs

Additional Information
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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