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Manager - Customer Relations

2 months ago

Auckland, New Zealand 2Degrees Full time

At 2degrees, our mission is to Fight for Fair. Join us and be part of a crew that's customer obsessed, challenges norms, owns it and cares for our peopleDo you have a knack for solving problems?Manager - Customer RelationsYour role, your journey | Te Huarahi WhakatipuThis role is responsible for leading and developing a team to ensure prompt and exceptional resolution of external complaints. This role champions the customer experience, provides subject matter expertise on customer relations, and fosters team growth through clear goal setting and feedback. We're seeking an experienced telco expert in industry best practice, regulatory requirements, and processes.How you'll show up | Tu mai Tu RangatiraLead and develop our team of Customer Relations staff to ensure prompt and exceptional resolution of complaints lodged with external industry bodies. Provide subject matter expertise to both your direct reports and the Senior Leadership Team regarding 2degrees' current performance in customer relations and opportunities for improvement.Own and review all of 2degrees' complaint resolution related processes and external service level commitments.Be a champion for customer experience, providing feedback to the broader business on customer experience on continuous improvement opportunities.Foster the growth of your team by setting clear goals, expectations and providing regular feedback and development opportunities.Not sure if you should apply as you're missing one or two skills we've listed? Don't let this hold you back to be part of the team Fighting for Fair - Apply today We believe in a workplace where everyone has a seat at the table and that diversity of gender, age, cultural background and belief only enriches our team to make us stronger.2degrees. It's time for something different #J-18808-Ljbffr