Library Relations Manager

2 months ago

Auckland, New Zealand Library And Information Association Of New Zealand Aotearoa Full time

The Library Relations Manager (LRM) will play a pivotal role in advocating for libraries by ensuring their needs are met in client care, project implementations, and product development. This position focuses on helping libraries maximize their current technology investments, ensuring they get the most out of their system to enhance ROI for both their community and staff. Key responsibilities include orchestrating internal resources to address challenges, ensuring efficient communication, and achieving successful project outcomes. The LRM will represent customer needs within SirsiDynix, influencing product roadmaps and future service offerings. Additionally, the LRM will keep libraries engaged and informed about SirsiDynix plans, training opportunities, user group meetings, conferences, and other events designed to foster learning and collaboration. This is a four-day-a-week position based in Australia or New Zealand. What you'll do as a Library Relations Manager As a Library Relations Manager, you will be responsible for managing relationships with customers primarily based in the Asia Pacific region. Your primary focus will be to maintain high quality, proactive contact with assigned customers, serving as their direct point of contact within SirsiDynix to ensure their Support, Services, and Sales needs are met. Key responsibilities include: Customer Management: Maintain ongoing, proactive communication with assigned customers to ensure their needs are met and that they are receiving maximum value from SirsiDynix products. Internal Coordination: Work closely with multiple internal departments to address service needs, resolve complex client issues, and coordinate efforts to retain customers at risk. Maximize Software Value: Ensure customers are informed about new releases and existing features that align with their goals, helping them maximize the value of their software investment. Issue Resolution: Expedite the resolution of incidents and issues that require attention, acting as a point of escalation when necessary. Customer Advocacy: Communicate client product needs to the product and software development teams, representing customer interests within SirsiDynix. Presentation & Engagement: Present upcoming developments and company direction to key accounts, and coordinate virtual and onsite visits to clients. Attend assigned conferences and user group meetings, which may include up to 5% travel. Sales Collaboration: Identify sales opportunities and communicate them to the appropriate sales team. What you'll need to be a successful Library Relations Manager Knowledge and Skills Outstanding Presentation Skills: Ability to deliver engaging and informative presentations to a variety of audiences. Excellent Written and Verbal Communication Skills: Proficiency in articulating complex ideas clearly and concisely, both in writing and in speech. Group Facilitation: Strong ability to facilitate group discussions, ensuring all voices are heard and discussions remain productive. Terrific Interpersonal Skills: Exceptional ability to build and maintain relationships with customers and internal teams. Superb Listening Skills: Active listening skills to fully understand customer needs and concerns. Negotiation Skills: Ability to negotiate effectively with customers and internal stakeholders to achieve mutually beneficial outcomes. Thorough Documentation: Meticulous in documenting customer calls, interactions, and risks to ensure clear and accurate records. Education Bachelor's degree in a related field or an equivalent combination of education and industry experience Graduate degree in Library Science, Library and Information Studies preferred Experience 4+ years of increasing responsibility in technical support, educational support, or sales support area; at least one or more years in a lead/senior role is preferred 2+ years experience with library software, SirsiDynix Symphony and/or Horizon preferred. 1-2 years industry experience preferred Hiring Salary Range $65,000to$72,000 AUD or $72,000 to 82,000 NZD salary range depending on qualifications About SirsiDynix At SirsiDynix, we make software for libraries. Libraries buy books from vendors, keep track of the books in their systems, and distribute the books to library users. The software we build helps them do that (and a lot more). We make products that: Give libraries the power of cloud computing Make it easy for library users to check out ebooks Let libraries use new technology like tablets and smartphones Make searching the library as easy as searching Google or Amazon Give libraries innovative ways to increase budgets by offering new services We help more than 23,000 libraries answer the questions posed by new technology and changes in society. Are you ready to join us? SirsiDynix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, gender expression, veteran status, sex, or age and will not be discriminated against on the basis of disability. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. #J-18808-Ljbffr

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