Live Chat Officer

1 month ago

Dunedin, New Zealand Goodyear Tire & Rubber Full time

The Live Chat Officer at Goodyear Tire & Rubber in Dunedin, Otago, NZ will be responsible for providing exceptional customer service and support through online chat services. This is a part-time, associate-level position that requires at least 2 years of experience in a customer service role. Responsibilities: - Engage with customers through live chat to address inquiries, resolve issues, and provide product information - Assist customers with order placement, tracking, and returns - Collaborate with team members to ensure consistent and high-quality customer service - Utilize resources effectively to provide accurate and timely responses to customer inquiries - Manage multiple chat sessions simultaneously while maintaining professionalism and attentiveness - Identify and escalate complex issues to appropriate departments for resolution Requirements: - Resourceful and energetic personality traits - Strong teamwork and people management skills - Excellent written communication skills - Ability to prioritize tasks and work efficiently in a fast-paced environment - Proficiency in using chat platforms and customer service software - High school diploma or equivalent required, college degree preferred Benefits: - Retirement plan - Travel & spending expenses - Paid overtime - Employee well-being initiatives promoting health and wellness Equal Opportunity Statement: Goodyear Tire & Rubber is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Deadline to apply: ******** Join Goodyear Tire & Rubber as a Live Chat Officer and make a positive impact on customer satisfaction through remote workHow to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.

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