Customer Specialist

1 week ago

Waikato, New Zealand Asb Bank Full time

Customer Specialist - Matamata and Cambridge (12-Month Fixed Term Contract) ASB Advice Centres (Branch Banking)
Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.
We have an awesome opportunity for a Customer Specialist star to join the friendly team at our Matamata Advice Centre.
As a Customer Specialist, you will be dealing with a broad range of banking queries and requests from Customers. ASB offers innovative online offerings and you will help support and educate our customers on the various banking solutions and options available to them.
This is a 12-month fixed term position working 40 hours a week. This position is based in Matamata, but you may be required to work across both Matamata and Cambridge sites if required.
We are looking for people who can build relationships, learn fast and respond quickly, and are passionate about providing memorable customer experiences. Your ability to educate customers on our digital and self-service channels will be both rewarding and satisfying. Confidence in learning our offerings and asking the right questions will ensure you are tailoring personalised solutions for customers.
What's in it for you:
This is an exciting opportunity to be at the forefront of our Advice Centre network and offers you the opportunity to progress your career in multiple directions, in many different teams and locations. ASB offers a fun and supportive team with awesome benefits.
Join a diverse and inclusive environment where we are United as one team, working together to accelerate progress for all New Zealanders.
You will also have access to:
A competitive market salary
Joining a dynamic and diverse team
Me pehea te tono | How to apply?
For additional information please see the attached Position Description, and to register your interest in this position please apply online.
Job details Reference #: SO158462
Posted on: 21 Oct 2024
Location(s): Cambridge, Matamata
Expertise: Concierge, Customer Service / Sales, Customer Service Officer, Customer Service Specialist, Retail Banking

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