Customer Support Specialist

1 week ago

Waikato, New Zealand Rave Build Management Ltd Full time

Rave is a Hamilton based company that started in 2008, our mission is to empower Kiwi builders with end-to-end software solutions that streamline their construction processes and improve their workflows.
 
Over the years, our company has grown and evolved, but our core values have remained the same: putting our clients first and striving to streamline construction processes for Kiwi builders. We have expanded our platform to include CRM features, Financial modules, Time sheeting and Xero integration. 
Today, with over 16,000 NZ tradies currently using Rave Build, we are the software of choice for the
NZ construction industry. 
As a member of the Rave Build team, you will have the opportunity to:
- Contribute to the company culture with your unique perspectives, personality,
- and ideas.
- Create value for some of the best-known New Zealand building brands.
- Have the flexibility of a hybrid working environment.
 
As a Customer Support Specialist you will be tasked with providing exceptional customer service to our clients across New Zealand by providing training and support for all aspects of our software.  This role is not just a support role its integral to our business. Nurturing and upskilling our clients on the use of our software is the key to our success.  There is room to grow and expand your knowledge base and skills. The successful candidate will: Own & manage customer relationships from the point of sale through successful onboarding, training & beyond.Work with the sales, products and technical team to ensure that clients needs and expectations are met.Convey customer feedback to product development team via our software tools/customer portal.Possess thorough knowledge of the company's products used by our customers (thorough training provided)Operate under moderate supervision and have a can-do attitude.Resolve clients' questions or queries over the telephone and/or Internet in the areas of system use, onboarding, product functionality, and bugs/change requests for improvements. Keep customer informed of how and when issues are resolved.Promote and maintain a high quality, professional, service-oriented imageHave a keen willingness to get stuck in on day one, to learn our systemsGrow your core skills while getting to work with some very cool construction software developed right here in New ZealandAn applicant who has experience using our software would be a bonus

  • Customer Regulatory Specialists

    5 months ago

    Waikato, New Zealand Land Information NZ Full time

    Customer-centric solutions-based role, - Crown Property Function, - See locations available below, some flexible working. Kōrero mō te tūranga - About the role We have two newly created Customer Regulatory Specialist roles in our Crown Property Group following a change implementation designed to bring us closer to our customers and have us take on more...

  • Customer Care Specialist

    4 weeks ago

    Waikato, New Zealand The Warehouse Group Full time

    Company Description Our purpose is simple; helping Kiwi's live better every day. The Warehouse Group (TWG) has grown to be New Zealand's largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I nga mahi pai (Own it)...

  • Customer Care Specialist

    1 month ago

    Waikato, New Zealand The Warehouse Group Full time

    Company DescriptionOur purpose is simple; helping Kiwi's live better every day.The Warehouse Group (TWG) has grown to be New Zealand's largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I nga mahi pai (Own it)...

  • Parts Interpreter/Customer Service Specialist

    6 days ago

    Waikato, New Zealand Partmaster Full time

    Parts Interpreter/Customer Service Specialist - Partmaster TaupoParts Interpreter/Customer Service Specialist - Partmaster TaupoAre you looking for the next step in your career? Are you a team player with drive and ambition? Are you ready for a change? A challenge? Do you want to be in an environment that is surrounded by cars and people who love cars?If you...

  • Parts Interpreter/Customer Service Specialist

    1 week ago

    Waikato, New Zealand Partmaster Full time

    Parts Interpreter/Customer Service Specialist - Partmaster TaupoParts Interpreter/Customer Service Specialist - Partmaster TaupoAre you looking for the next step in your career? Are you a team player with drive and ambition? Are you ready for a change? A challenge? Do you want to be in an environment that is surrounded by cars and people who love cars?If you...

  • Customer Specialist

    3 weeks ago

    Waikato, New Zealand Asb Bank Full time

    Customer Specialist - Matamata and Cambridge (12-Month Fixed Term Contract)ASB Advice Centres (Branch Banking)Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.We...

  • Customer Specialist

    1 week ago

    Waikato, New Zealand Asb Bank Full time

    Customer Specialist - Matamata and Cambridge (12-Month Fixed Term Contract)ASB Advice Centres (Branch Banking)Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.We...

  • Customer Specialist

    1 week ago

    Waikato, New Zealand Asb Bank Full time

    Customer Specialist - Matamata and Cambridge (12-Month Fixed Term Contract)ASB Advice Centres (Branch Banking) Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.We...

  • Customer Specialist

    2 weeks ago

    Waikato, New Zealand Asb Bank Full time

    Customer Specialist - Matamata and Cambridge (12-Month Fixed Term Contract) ASB Advice Centres (Branch Banking) Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers....

  • Customer Specialist

    1 week ago

    Waikato, New Zealand Asb Bank Full time

    Customer Specialist - Matamata and Cambridge (12-Month Fixed Term Contract) ASB Advice Centres (Branch Banking)Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.We...

  • Customer Specialist

    1 week ago

    Waikato, New Zealand Asb Bank Full time

    Customer Specialist - Matamata and Cambridge (12-Month Fixed Term Contract) ASB Advice Centres (Branch Banking) Here at ASB the Customer is at the heart of everything we do.Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.We...

  • Parts Interpreter/Customer Service Specialist

    1 week ago

    Waikato, New Zealand Partmaster Full time

    Job description: Parts Interpreter/Customer Service Specialist - Partmaster Taupo Are you looking for the next step in your career?Are you a team player with drive and ambition?Are you ready for a change? a challenge?Do you want to be in an environment that is surrounded by cars and people who love cars?If you answered yes, then Partmaster is looking for...

  • Customer Regulatory Specialist

    5 months ago

    Waikato, New Zealand New Zealand Government Full time

    Develop yourself as the ‘go to' person for technical advice on Crown-owned land! - A unique opportunity to assist with enhancing the Crown Estate Regulatory System - Welcoming a graduate or relevant experience into this niche role. Kōrero mō te tūranga - About the role As a Customer Regulatory Specialist in our Crown Estate Regulation team, you will...

  • Customer Specialist

    1 week ago

    Waikato, New Zealand Asb Group Full time

    ASB Advice Centres (Branch Banking) Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers. Te turanga | The role: We have an awesome opportunity for a Customer...

  • Customer Specialist

    2 weeks ago

    Waikato, New Zealand Asb Group Full time

    ASB Advice Centres (Branch Banking) Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers. Te turanga | The role: We have an awesome opportunity for a Customer...

  • Underwriter & Customer Support

    5 months ago

    Waikato, New Zealand Asset Recruitment Full time

    Initio, the pioneering instant online home insurer in New Zealand is seeking someone with general insurance experienced to join their dynamic team. If you possess comprehensive insurance knowledge and have a proven track record in the New Zealand insurance market, we have the perfect role for you. Join a team that is creating an insurance experience that...

  • Customer Specialist

    2 weeks ago

    Waikato, New Zealand Asb Group Full time

    ASB Advice Centres (Branch Banking)Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers. Te turanga | The role:We have an awesome opportunity for a Customer...

  • Customer Specialist

    1 week ago

    Waikato, New Zealand Asb Group Full time

    ASB Advice Centres (Branch Banking)Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers. Te turanga | The role:We have an awesome opportunity for a Customer...

  • Support Workers Enliven · St Andrews, Hamilton

    1 week ago

    Waikato, New Zealand Presbyterian Support Northern Full time

    Ko matou tenei I This is UsWe believe that everyone should be able to actively contribute to their community and thrive. We are a not-for-profit organisation, stretching from Taupo to Whangarei, that provides access to critical health and social services. We are renowned for our core services Enliven, Family Works, Lifeline and Shine.Everything we do is...

  • Support Workers Enliven · St Andrews, Hamilton

    2 weeks ago

    Waikato, New Zealand Presbyterian Support Northern Full time

    Ko matou tenei I This is UsWe believe that everyone should be able to actively contribute to their community and thrive. We are a not-for-profit organisation, stretching from Taupo to Whangarei, that provides access to critical health and social services. We are renowned for our core services Enliven, Family Works, Lifeline and Shine.Everything we do is...