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Customer Support Specialist
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Job Description: We are looking for a part-time Customer Support Specialist to join our team at Southern in Hamilton, Waikato, NZ. As an Associate level position, we require a minimum of 3 years of experience in customer support or a related field. The ideal candidate will be independent, passionate, and possess excellent time management and persuasion skills. Responsibilities:- Provide exceptional customer support via phone, email, and chat- Resolve customer inquiries and issues in a timely and professional manner- Maintain a high level of product knowledge to assist customers effectively- Collaborate with other team members to ensure a seamless customer experience- Identify opportunities for process improvement and customer satisfaction- Meet and exceed customer support metrics and goals Requirements:- 3+ years of experience in customer support or a related field- Independent and passionate about providing excellent customer service- Strong time management and persuasion skills- Excellent communication and problem-solving abilities- Ability to work in a fast-paced environment and handle multiple tasks simultaneously Benefits:- Free accommodation- Remote work flexibility- Medical coverage Working Environment:At Southern, we offer a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. We believe in creating a positive and inclusive work environment where every team member can thrive and grow. Deadline to Apply: ******** Equal Opportunity Statement:Southern is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
