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Banking Consultant

3 months ago

Christchurch, New Zealand Anz Full time

About the roleAs a Banking Consultant in our Timaru branch, your role is to provide exceptional customer experience meeting the needs of customers across the Retail product set across transaction activities, needs-based conversations and educating them on digital solutions, excluding Home Lending.The outcomes are to be achieved through living the ANZ Values and being highly competent retail retail bankers, with outputs delivered against being well managed, customer outcomes and financial outcomes for ANZ.Role Location: Timaru - Te Tihi-o-MaruRole Type: Permanent, Full-timeKa aha to ra e kite ai?- What will your day look likeThis role is accountable for: Deliver positive customer outcomes and high satisfaction at all stages of dealing with ANZ from welcoming customers, to identifying and fulfilling customer needs.Educate the customer on the benefits of and demonstrate easy ways to bank to enable the customer to utilise banking services in the way that best meets their needs.Support and actively assist other team members with the workload of the branch and share success and ideas within the team.Perform all duties effectively through maintaining an in depth and up to date knowledge of Bank processes, relevant products, and services in order to effectively and confidently identify and meet customer needs.Ou Pukenga?- What will you bring?To grow and be successful in this role, you will ideally bring the following: Strong Customer Focus - Strong outcome & Service capability Lending capabilities – consumer lending Level Excellent relationship and networking skills You're not expected to have % of these skills.At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.He aha te take e uru ai koe ki a matou?-