Customer Service Team Lead

4 weeks ago

Auckland, New Zealand Viridian Glass Pty Ltd Full time

Supervisors/Team Leaders (Call Centre & Customer Service)Full timeAt Viridian, we are part of the whole glass process. From processing the material through to installing and watching our glass come to life. Which is why our love of glass flows through everything we do.Today, we are one of the largest glass suppliers and manufacturers in New Zealand. We have built our business around celebrating glass with passion. Why? Because we know that natural light creates healthier, happier and more connected spaces. This excites and inspires us, and we want to share it with the worldWe believe commitment to safety and excellence is fundamental. We achieve success through innovation, technology and dedication to our customers.The opportunityAs the Customer Team Lead, you will be responsible for the performance of our Customer Service team who work cohesively between Sales, Operations and represents the customers' voice.Working closely with Production in our Auckland factory, manage the Customer Service team and guide them to achieve the highest level of customer satisfaction.Supporting the customer service team to ensure customers are kept up to date with products, manufacturing and delivery capabilities and requirements.Provide technical assistance and performance data, where required.Coaching and development.Your skills and experience:If you are the type of Team Lead who likes to come up with new processes or initiatives and enjoy rolling up your sleeves to jump on the phones when needed, then this could be your next role2 years experience in Team Lead role.2 years Data entry experience.Agile in response to customer issues.Ability to quickly absorb technical knowledge around capability and product.Well-developed people and organisational management skills.Strong customer first mindset, problem solving and analytical skills.A high level of accuracy and attention to detail.Ability to demonstrate initiative and proactivity.A passion for coaching.The ability to implement new processes or initiatives.How to apply:We want to hear from you Please click "Apply For this Job", this will take you to our Viridian Glass careers page.Viridian has a strong commitment to workplace, health and safety and the well-being of our people. Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening before a formal offer is made.Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a Customer Service Team Leader?Do you have data entry experience?
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