Customer Operations Lead

1 week ago


Auckland, New Zealand Team Recruitment Full time

About the Company: This company is a specialist in time-critical logistics for the Australasian Healthcare community. Their mission? To improve patient outcomes and save lives. With over 20 years of expertise, they boast the largest hospital-to-hospital network in Australia and New Zealand and are rapidly expanding to meet their customers' needs. About the NZ Branch: Established 7 years ago to support Australian customers, the NZ branch offers bespoke 3PL services, critical same-day transport, and planned overnight transport nationwide. Conveniently located in Penrose, the team has grown from 4 to 9 members in the past 18 months, with significant growth still ahead. The Role: We're seeking a Customer Operations Lead for their dynamic Auckland team. This is a full-time, permanent role based in Penrose, with ample growth opportunities. Due to the critical nature of this business, work-from-home arrangements are not possible. Responsibilities include: Resolving customer queries via phone and email Monitoring critical transport bookings Managing reverse logistics for medical loan kits Providing Sales and Business Development support Ensuring compliance with company standards Acting as a backup to the Auckland Operations Manager Taking full ownership of the Customer Service function The Ideal Candidate will have: Experience in logistics, particularly point-to-point or time-critical transport Strong customer service and communication skills A team-oriented mindset and a willingness to go the extra mile Good knowledge of the NZ map and hospital locations Familiarity with import/export processes Perks of the Job: Generous cash bonus for successful customer leads and referrals for new hires Paid day off on your birthday for an annual health check Discounts at a leading technology retailer Opportunity to shape the future of the business Who We're Not Looking For: Individuals who are not proactive Those who do not work well in a team Candidates with frequent absenteeism (we will reference check) The Future Leader: As the company grows, the right candidate could advance to Customer Operations Manager. They value thought leadership, process innovation, and the ability to build a high-performing team. Why Join This Team? If you're tired of corporate red tape and want to make a direct impact, this company offers a supportive environment where your ideas are heard and quickly implemented. Join to help facilitate the delivery of life-saving equipment and be part of a small, highly engaged team with big ambitions. Ready to make a difference? Apply now by uploading your CV (preferably word-format). #J-18808-Ljbffr



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