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2 months ago

Auckland, New Zealand Quantifi Photonics Full time

Job Description: Quantifi Photonics is seeking a part-time Customer Support Representative to join our team in Auckland, NZ. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer support roles. We are looking for someone who is independent, energetic, and possesses strong presentation and critical thinking skills. Responsibilities: - Provide exceptional customer support via phone, email, and chat - Resolve customer inquiries and issues in a timely and professional manner - Collaborate with other departments to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Identify and escalate priority issues to the appropriate team members - Stay up-to-date on product knowledge and company policies - Assist with special projects and initiatives as needed Requirements: - Minimum of 4 years of experience in customer support roles - Excellent communication skills, both written and verbal - Strong problem-solving abilities and critical thinking skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Energetic and positive attitude - Visa sponsorship available for the right candidate Benefits: - Joining Bonus - Paid overtime - Visa sponsorship Working Environment: At Quantifi Photonics, we offer a flexible environment that adapts to change with speed and efficiency. We believe in fostering a collaborative and inclusive workplace where every team member is valued and respected. Deadline to Apply: September 2, 2024 Equal Opportunity Statement: Quantifi Photonics is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.