Operations And Customer Support Manager

3 weeks ago

Bayofplenty, New Zealand Hidden Aotearoa Ltd Full time

He aha te mea nui? Maku e kii atu, he tangata, he tangata, he tangata.What is the most important thing in the world? Well, let me tell you, it is people, it is people, it is peopleWe are growingJob Title: Operations and Customer Support Specialist (with Social Media Management)Location: Omokoroa, Bay of PlentyType: Part-timeAbout UsWe are HIDDEN Aotearoa, a dynamic company creating unique game experiences and events, focused on delivering excellent customer service and smooth operations. Our marketing efforts are centered on building engagement through social media platforms like Instagram and Facebook.Job SummaryWe are looking for an Operations and Customer Support Specialist to handle daily operations, provide top-notch customer support, and manage our social media accounts (Instagram and Facebook). This role is ideal for someone who is organized, enjoys multitasking, and can effectively communicate with our customers and online community.Key ResponsibilitiesManage day-to-day operations, including booking management, game logistics, and customer communication.Act as the primary contact for customer inquiries via email, phone, and social media, ensuring timely and professional responses.Handle customer complaints and feedback, working to resolve issues or escalate when necessary.Coordinate with the team to ensure smooth execution of events and games, including setup, logistics, and post-event follow-up.Assist with inventory management for game materials and merchandise.Create, schedule, and post engaging content on Instagram and Facebook, including updates about game experiences, promotional content, and customer highlights.Respond to comments and direct messages on social media to maintain a positive and interactive online presence.Monitor social media performance and feedback, reporting key insights to the team.Ensure that social media activity aligns with brand messaging and goals.QualificationsPrevious experience in operations, customer support, or a related field.Basic experience in managing social media platforms, particularly Instagram and Facebook.Strong communication skills, both written and verbal.Excellent organizational skills and attention to detail.Ability to handle multiple tasks efficiently and independently.What We OfferCompetitive salary and benefits.Opportunities for growth and learning in both customer service and social media management.A collaborative work environment with a focus on unique and engaging projects.Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a Customer Support Manager?Do you have customer service experience?How much notice are you required to give your current employer?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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