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Chat Support Officer

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Christchurch, New Zealand Charles Schwab Full time

Job Description: We are seeking a dynamic and motivated Chat Support Officer to join our team at Charles Schwab in Christchurch, Canterbury, NZ. As an Entry Level position, no prior experience is required but a minimum of 1 year in customer service or a related field would be an advantage. Responsibilities:- Provide efficient and friendly chat support to customers inquiring about our financial products and services- Answer customer inquiries, troubleshoot technical issues, and provide solutions to problems- Maintain a positive and professional attitude while interacting with customers- Collaborate with other team members to ensure a seamless customer experience- Keep accurate records of customer interactions and transactions- Stay up-to-date on company policies and procedures- Meet customer service targets and KPIs Requirements:- Driven and resilient attitude- Strong communication skills and ability to persuade and cooperate with customers- Ability to multitask and work in a fast-paced environment- Strong problem-solving skills- High school diploma or equivalent- Fluency in English- Basic computer skills- Ability to work a flexible schedule, including evenings and weekends Benefits:- Free accommodation for employees- Retirement plan options- Gym membership- Opportunities for career growth and development- Supportive and entrepreneurial working environment- Competitive salary and benefits package Deadline to Apply: August 23, 2024 Equal Opportunity Statement:Charles Schwab is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to any personal factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.