Chat Support Associate

8 hours ago

Christchurch, New Zealand Sonic Automotive Full time

**Job Title: Chat Support Associate** **Company: Sonic Automotive** **Location: Christchurch, Canterbury, NZ** **Job Type: Part-time** **Seniority: Entry Level** **Years of Experience: 1** ### Job Description Sonic Automotive is seeking a motivated and independent Chat Support Associate to join our dynamic team in Christchurch.
As an entry-level position, this role is perfect for individuals who are eager to learn and grow within the automotive industry while providing excellent customer service through online chat platforms.
The Chat Support Associate will play a crucial role in assisting customers with their inquiries and ensuring a seamless experience with our products and services.
### Key Responsibilities - **Customer Interaction**: Engage with customers through live chat, addressing inquiries, providing information about products and services, and resolving issues in a timely manner.
- **Documentation**: Accurately document customer interactions, feedback, and issues in our CRM system to ensure effective follow-up and record-keeping.
- **Product Knowledge**: Develop and maintain a strong understanding of our automotive products, services, and promotions to provide informed assistance to customers.
- **Problem Solving**: Identify customer needs and propose suitable solutions, escalating issues to senior staff when necessary.
- **Feedback Collection**: Gather customer feedback on their experiences and suggest improvements to enhance service quality.
- **Team Collaboration**: Work closely with other team members and departments to ensure consistent messaging and support solutions.
- **Time Management**: Prioritize chat inquiries and manage multiple conversations while ensuring timely responses.
- **Continuous Improvement**: Participate in training sessions and team meetings, providing input and ideas on how to improve chat support processes.
### Requirements - **Education**: High school diploma or equivalent; further education in customer service or communications is advantageous.
- **Experience**: Minimum of 1 year of experience in a customer service or support role, preferably in a chat or online environment.
- **Technical Skills**: Proficient in using computers and chat software, with strong typing skills and the ability to quickly familiarize with new technology platforms.
- **Personality Traits**: - Motivated: A strong desire to exceed customer expectations and drive your own success.
- Independent: Ability to work autonomously and take initiative in troubleshooting and resolving issues.
- **Soft Skills**: - Planning: Well-organized approach to managing tasks and workload effectively.
- Time Management: Ability to manage time efficiently, ensuring timely responses to customer queries without compromising quality.
### Benefits - Company transportation provided for commuting needs - Free accommodation for part-time associates - Paid sick leave to promote health and well-being ### Working Environment At Sonic Automotive, we strive for a harmonious workplace where collaboration and respect prevail.
We believe that a positive work environment fosters creativity, motivation, and engagement, allowing our team members to thrive and contribute effectively.
### Application Deadline Please submit your applications by ********** **.
We look forward to hearing from you
### Equal Opportunity Statement Sonic Automotive is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by applicable laws.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.

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