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Boutique Manager

2 months ago

Upper Harbour, New Zealand Bremont Watch Company Full time

JOB TITLE: Boutique Manager
TEAM: Sales - Bluewater Boutique
LINE MANAGER: Regional Manager
DIRECT REPORTS: Assistant Boutique Manager, Supervisor and Sales Associates
KEY RELATIONSHIPS: Sales, Sales Operations & Merchandising
We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes.
ABOUT BREMONT
Bremont is recognised for designing and manufacturing the ultimate tool watch, making timepieces that are highly durable, reliable, and fit for purpose, whatever the environment. Bremont positions itself in the world of adventure and exploration, working with individuals across different fields who epitomise and demonstrate anything being achievable armed with the right mindset. Bremont supports and promotes this mentality and is proud to provide watches for some truly extraordinary feats of endurance that inspire us to push ourselves to achieve incredible things.
Bremont is built on a rich British heritage and the brand represents a true embodiment of the indomitable British spirit. Through sheer vision, determination, and belief, Bremont has established itself as a leading brand in the luxury watch industry. These intrinsic values form the basis for Bremont’s core message and brand philosophy.
The company manufactures its mechanical watches at scale from “The Wing”, Bremont’s 35,000 sq ft state-of-the-art Manufacturing & Technology Centre in Henley-on-Thames, England. High precision engineering, craftsmanship, technical innovation, and a distinctive design ethos set Bremont apart, combined with its unique spirit of adventure.
KEY PURPOSE OF THE ROLE
Responsibilities are to ensure the smooth day-to-day running of the boutique, delivering the highest level of customer service and satisfaction, while aiming to ensure the sales budgets are achieved both in terms of revenue and costings. The Boutique Manager will also look to seek new clients and increase the customer database through networking, boutique events, and working with local businesses in the area.
In addition to the responsibilities, the Boutique Manager must exude a passion for Bremont and be a true brand ambassador, particularly at key events and presentations.
KEY RESPONSIBILITIES

Motivate and optimise the team’s performance to consistently achieve sales targets and maximise profitability.
Analyse performance to identify commercial opportunities and convert them into individual actions and objectives.
Monitor boutiques and individual team members KPI’s.
Propose marketing initiatives for the boutique to drive brand awareness, increase footfall and sales, to the Regional Manager.
Ensure operations and administration adhere to company policy and expectations, while consistently improving the functioning of the Boutique.
Use all computer-related tools available to increase the efficiency of a sale.
Ensure compliance for GDPR Data protection requirements and adhere to maintaining confidentiality of sensitive information held.
Establish brand and boutique presence in the market, propose local events through continuous networking, capture and increase market share through community outreach.
Receive and distribute service/repair watches – liaise with Customer Service team to ensure customers are given great customer service and follow up throughout this process.
Take pride in the boutique with visual standards and ensuring the boutique is in perfect condition to match the quality of our product.
Responsible for ensuring weekly stock take are processed and investigating any discrepancies immediately.
Be responsible for talent management, identify and recruit new talent, develop and retain a high performing team.
Actively participate in mandatory training opportunities. Identify potential areas for self-growth within the company and share this with the regional manager.
Acts as an ambassador exuding Bremont’s DNA and builds direct contact with VIP’s.
Develop and maintain high-level key customer relationships to increase sales opportunities and satisfy customer needs.
Oversee the implementation and execution of events collaborating with key stakeholders with the goal of building client leads, relationships and conversion.
Organisation and time management skills, ensuring client leads are dealt with promptly and efficiently to convert them into sales.
Lead the team to deliver a best-in-class client experience, embody and exemplify Bremont values, to retain and increase customer loyalty.
Maintain relationships with current clients through regular contact to ensure satisfaction with company services.

BUDGET RESPONSIBILITY

Deliver predetermined sales targets for the boutique.
Deliver on boutique store card KPI’s.
Increase customer base.
Ensure that the Bremont ‘service’ continually meets the needs of customers and is compelling and competitive against other watch brands.

PERSON SPECIFICATION

Good leadership skills and has the ethos to “lead by example” is essential.
Time management and organisational skills.
People management experience.
An innovative and creative thinker who is results driven.
Proven success of working in a fast-paced and changing environment, who delivers against objectives.
Proven experience in luxury retail experience is desirable.
Independently motivated along with strong interpersonal skills.
Excellent communicator.
Strong relationship builder and networker.
Ability to create and motivate a team and work collaboratively with all areas of the business.
Extensive IT skills, with experience in Microsoft Office including Word, Excel and PowerPoint (minimum intermediate Excel).

COMPANY BENEFITS

20 days holiday entitlement from the off, increasing accordingly to length of service.
Life cover.
Excellent length of service awards featuring the issuing of those Bremont timepieces we are all so proud to produce.
Significant permanent employee discounts on Bremont Watches, with great ‘family and friends’ Sales.
Unique retail discounts for many different brands, available both locally and online.
Enhanced Maternity and Paternity leave.
Wellbeing initiatives including counselling and 24/7 financial & legal advice.
Strong support regarding time off for you to partake in any commendable volunteer work.
A day’s holiday for you to celebrate your birthday
We’re a sociable bunch and plan several social events throughout the year.
Training programmes offered with a focus on career development within the company.
A fantastic and enviable new facility in which to work, very near the town centre.

WORKING ENVIRONMENT

Standard weekly working hours are 40.
Shop opening hours are: Monday – Saturday 10am-8pm & Sunday 11am-5pm.
This role works autonomously, in line with regional manager, boutique assistant manager and boutique supervisor.
National travel will be required.

INTERVIEW PROCESS
Stage 1: Interview with the hiring manager and HR via teams.
Stage 2: Interview with hiring manager and senior manager on site.
Smart dress code required for on site interview.
Job Types: Full-time, Permanent
Pay: Up to £40,000.00 per year
Additional pay:

Commission pay.

Benefits:

Additional leave.
Company events.
Cycle to work scheme.
Life insurance.
Referral programme.

Schedule:

Weekend availability.

Application question(s):

What are your salary expectations?

Experience:

Customer service: 3 years (preferred).
Retail management: 3 years (preferred).
Luxury retail sales: 3 years (preferred).

Work Location: In person
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