Customer Services Manager

3 months ago


Upper Hutt, New Zealand Upper Hutt City Council Full time

Permanent |Full time

Passionate about customer excellence?

A natural at building rapport and strong relationships?

A people leader and mentor?

If I have your attention, This may be your next role

Upper Hutt is recognised as a great place for families and for people who enjoy the best of the outdoors. The team at Upper Hutt City Council works together, work hard, and knows how to have fun. Working with the Upper Hutt City Council is a rewarding way to support the community, work with a great team, and develop your career. We do more than just pay you a salary, we have a range of great benefits to support you.

Over the last two years, the Customer Service Team has transitioned to cloud-based systems, introduced a new way of working including a strong emphasis on process improvement, and led a customer-centric approach. We are looking for an inspiring leader to step into the role of Customer Service Manager and take it on the next journey of achieving customer success.

**Key responsibilities will include**:
Ensuring continuous improvement and innovation in Council’s customer services

Champion the organisation’s customer service philosophy through positive customer and community engagement

Managing and leading the Councils Customer Service Staff

Leading the development and delivery of customer services strategies, policies and procedures;
Minimum of 5 years in a customer service environment and managing a team

Excellent verbal and written communication

Excellent interpersonal skills with a proven ability to interact with a diverse range of people and build strong relationships.

Customer-focused with exceptionally high service levels.

With 50% of the Wellington regions green space, boutique shopping, award winning Brewtown and quirky cafes all within walking distance, train station close by and free parking, Upper Hutt is a great choice for your next career move.

PLEASE NOTE YOU MUST HAVE THE LEGAL RIGHT TO WORK IN NEW ZEALAND TO BE CONSIDERED FOR THIS ROLE.



  • Upper Hutt, New Zealand VTNZ (Vehicle Testing New Zealand Ltd) Full time

    Opportunities for you to advance your skills - Medical insurance and free WoFs provided - Secure employment with iconic Kiwi Company VTNZ Upper Hutt is looking for a Customer Service Representative to join their team Full Time - Monday to Friday with rostered Saturdays. **Benefits** VTNZ values the training of its staff, and there will be opportunities for...


  • Upper Hutt, New Zealand Upper Hutt City Council Full time

    Permanent | Part Time 32.50 Hours (10 am - 5 pm Monday -Friday) No weekend or night work and the option to work from home 2 days per week. Work in a rewarding role to support the community. Be part of a team that thrives on finding solutions and improving the customer experience at every opportunity. Our city is one of a kind! Upper Hutt is recognised...


  • Upper Hutt, New Zealand Upper Hutt City Council Full time

    Fixed Term | Part time 6 Month Maternity Leave Cover 1 st Sep - 1 st March 32.5 Hours - 9 am - 4 pm Mon-Fri No weekend or night work and the option to work from home 2 days per week. Work in a rewarding role to support the community. Be part of a team that thrives on finding solutions and improving the customer experience at every opportunity. Our city...


  • Upper Hutt, New Zealand Noel Leeming Full time

    Company Description At Noel Leeming, we live and breathe a fast and innovative culture. Delivering the best in technology and appliances starts with service - and our Passionate Experts are key to our success. The end-to-end service we offer means customers can rely on us to ensure they walk out with the right product for them through live demonstrations,...


  • Upper Hutt, New Zealand Upper Hutt City Council Full time

    Permanent |Full time Our city is growing and transforming. Increasingly, Upper Hutt is a preferred choice for people wanting a higher quality of life - living, working and recreating closer to home and family. Upper Hutt is rich in the natural environment and quality education opportunities, and businesses are choosing to invest in our city. This drives...


  • Upper Hutt, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...


  • Upper Hutt, New Zealand Inland Revenue Department - New Zealand Full time

    Ready to put the ME into IRD? We think our Customer Service Officer role is for YOU. Good people can go great places here, so to get the ideal 'what's in it for me', look no further than IR. **He aha te mahi? | What is the role?** The Customer Service Officer is a fast-paced, frontline role which is vital to our business. IR does so much more than just...


  • Upper Hutt, New Zealand Inland Revenue Department - New Zealand Full time

    Ready to put the ME into IRD? We think our Customer Service Officer role is for YOU. Good people can go great places here, so to get the ideal 'what's in it for me', look no further than IR, with roles available in our Upper Hutt office. **He aha te mahi? | What is the role?** The Customer Service Officer is a fast-paced, frontline role which is vital to...


  • Upper Hutt, New Zealand Inland Revenue Department - New Zealand Full time

    Ready to put the ME into IRD? We think our Customer Service Officer role is for YOU. Good people can go great places here, so to get the ideal 'what's in it for me', look no further than IR, with roles available in our Upper Hutt office. **He aha te mahi? | What is the role?** The Customer Service Officer is a fast-paced, frontline role which is vital to...


  • Upper Hutt, New Zealand MSD Full time

    **The Opportunity**:Following the resignation of a longstanding and key member of our client’s Quality Control team, they are looking for an experienced Animal Services Manager will oversee the Animal Services department. A key role for the business, this leadership position manages and mentors a passionate team of 15 staff members comprised of animal...


  • Upper Hutt, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...


  • Upper Hutt, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...


  • Lower Hutt, New Zealand GHM23 Enterprises Limited Full time

    We are looking for Customer Service Representatives for our service station - Challenge Moonshine in Lower Hutt, Wellington who will undertake the below tasks: - Responsible to manage any types of consumer enquiries. - Greet customers as they arrive at the gas station and ensure an attendant is ready to provide service. - Oversee attendants' work to ensure...

  • Assistant Manager

    3 months ago


    Upper Hutt, New Zealand Best Pick Full time

    Our busy Best Pick Store based in Upper Hutt, Wellington has a job opening for an Assistant Manager. As an Assistant manager, you'll be assisting the store Manager in day-to-day operations of the business while ensuring customers receive outstanding service and quality. Key responsibilities include, but are not limited to - Ensuring that every customer...


  • Upper Hutt, New Zealand Upper Hutt City Council Full time

    Permanent | Full time Our city is growing and transforming. Increasingly, Upper Hutt is a preferred choice for people wanting a higher quality of life - living, working and recreating closer to home and family. Upper Hutt is rich in the natural environment and quality education opportunities, and businesses are choosing to invest in our city. This drives...

  • Account Manager

    3 weeks ago


    Upper Hutt, New Zealand Service Foods Full time

    Service Foods is dedicated to providing exceptional service and high-quality products to the food services and hospitality industry. **Service Foods is seeking an experienced and dynamic Senior Account Manager to join our Wellington branch.**: **Why Work for Us**: Service Foods is New Zealand’s largest privately family-owned and operated food service...


  • Lower Hutt, New Zealand Katz Recruitment Full time

    Great Culture, Supportive Team & Impressive Leadership - Long-Term Career Opportunity + Lots of Perks - Service Coordinator/Customer Service experience required **Service Coordinator/ Customer Service Officer - Lower Hutt - Great Brand & Business!** - Great Culture, Supportive Team & Impressive Leadership - Long-Term Career Opportunity + Lots of Perks -...

  • Account Manager

    3 months ago


    Upper Hutt, New Zealand Service Foods Full time

    Do you enjoy a fast-paced environment? - Lover of food and hospitality? - Commercially savvy high performer? We want to give our customers exceptional service, stand out from the crowd and give them a memorable experience that we can be proud of. **We are on the search for a focused, driven Account Manager for our Wellington branch.** This role is to...

  • Duty Manager

    3 months ago


    Upper Hutt, New Zealand Foodstuffs North Island Full time

    New World Silverstream prides itself in providing superior customer service & exceptional fresh foods to our customers. An exciting opportunity has arisen for an experienced Duty Manager to join our team. We are looking for a “hands on” Duty Manager who has a positive, outgoing, and friendly manner to represent our store. You will need to be committed...

  • Product Mgr

    3 months ago


    Upper Hutt, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...