Customer Services Manager
14 hours ago
Permanent |Full time
Passionate about customer excellence?
A natural at building rapport and strong relationships?
A people leader and mentor?
If I have your attention, This may be your next role
Upper Hutt is recognised as a great place for families and for people who enjoy the best of the outdoors. The team at Upper Hutt City Council works together, work hard, and knows how to have fun. Working with the Upper Hutt City Council is a rewarding way to support the community, work with a great team, and develop your career. We do more than just pay you a salary, we have a range of great benefits to support you.
Over the last two years, the Customer Service Team has transitioned to cloud-based systems, introduced a new way of working including a strong emphasis on process improvement, and led a customer-centric approach. We are looking for an inspiring leader to step into the role of Customer Service Manager and take it on the next journey of achieving customer success.
**Key responsibilities will include**:
Ensuring continuous improvement and innovation in Council’s customer services
Champion the organisation’s customer service philosophy through positive customer and community engagement
Managing and leading the Councils Customer Service Staff
Leading the development and delivery of customer services strategies, policies and procedures;
Minimum of 5 years in a customer service environment and managing a team
Excellent verbal and written communication
Excellent interpersonal skills with a proven ability to interact with a diverse range of people and build strong relationships.
Customer-focused with exceptionally high service levels.
With 50% of the Wellington regions green space, boutique shopping, award winning Brewtown and quirky cafes all within walking distance, train station close by and free parking, Upper Hutt is a great choice for your next career move.
PLEASE NOTE YOU MUST HAVE THE LEGAL RIGHT TO WORK IN NEW ZEALAND TO BE CONSIDERED FOR THIS ROLE.
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