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Support Representative

3 months ago

Waikato, New Zealand Comcast Full time

Job Description: As a Support Representative at Comcast in Hamilton, Waikato, NZ, you will play a crucial role in providing exceptional customer service and support to our clients. This part-time position at the Associate Level requires a minimum of 4 years of experience in a similar role. We are looking for a passionate and energetic individual with strong people management and time management skills to join our team. Responsibilities:- Respond to customer inquiries and resolve issues in a professional and timely manner- Provide technical support for products and services- Assist customers with account maintenance and billing inquiries- Document customer interactions and update customer records- Collaborate with other departments to provide seamless customer service experience- Identify and escalate priority issues to the appropriate team members Requirements:- Minimum of 4 years of experience in customer service or support roles- Excellent communication skills and ability to multitask- Strong problem-solving skills and attention to detail- Ability to work independently and as part of a team- Proficiency in using customer support software and tools- Passionate and energetic personality traits- Strong people management and time management skills Benefits:- Company transportation provided- Life insurance coverage- Paid sick leave Working Environment:At Comcast, we are committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where every team member can thrive and grow. Deadline to apply: ******** Equal Opportunity Statement:Comcast is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.