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Customer Success Officer
2 months ago
Job Description:We are looking for a Customer Success Officer to join our team at GameStop in Tauranga, Bay Of Plenty, NZ. As a Customer Success Officer, you will be responsible for ensuring the satisfaction and success of our customers. This is a part-time, entry-level position with 1 year of experience required.Responsibilities:- Build and maintain strong relationships with customers to ensure their success with our products and services- Provide support to customers through various channels, including phone, email, and chat- Proactively reach out to customers to understand their needs and address any issues or concerns- Collaborate with the sales and operations teams to ensure a seamless customer experience- Gather feedback from customers and relay it to the relevant teams for product improvements- Track and analyze key performance metrics related to customer successRequirements:- Resilient and resourceful personality traits- Strong project management and people management skills- 1 year of experience in a customer-facing role- Excellent communication and interpersonal skills- Ability to multitask and work in a fast-paced environment- Experience with CRM software is a plusBenefits:- Company transportation- Remote work flexibility- Paid sick leaveWorking Environment:At GameStop, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. You will have the opportunity to work in a dynamic and supportive environment where your ideas are valued and encouraged.Deadline to apply: ********Equal Opportunity Statement:GameStop is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
