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Customer Support Specialist

2 months ago

Auckland, New Zealand Umbrella Functional Consulting & Support Team Full time

Tradify is a dynamic SaaS company, (and Finalist in the Best Places To Work ) creating waves in the software industry. Our mission is to transform how tradespeople run their businesses by providing them with software they can depend on. We are looking for an energetic and motivated Customer Support Specialist with strong people skills to help us achieve our goal.As the first point of contact for existing customers, you will play an integral role in our customer team. Your main responsibility will be to assist customers with their technical problems, providing friendly, patient, and honest support. Your contribution will make a meaningful impact on our customers' lives, ensuring their success and satisfaction with our software.If you are passionate about customer support and have a strong interest in technology, we would love to hear from you. Join us in our mission to make a difference in the lives of tradespeopleOn a typical day you will;Answer inbound support queries via Zendesk, email, live chat and phoneWork closely alongside our Sales and Customer Success teams to provide support assistance when required to help our trialists get over the line, and to help onboard new customers.Assist our development team in finding bugs and other product related issues.Work collaboratively to decrease churn and come up with new initiatives to help our existing customers succeed and grow.Support our product and marketing teams with valuable customer insights.Help improve our support function through the creation of content including FAQs, video scripts, How to Guides and Videos on our Knowledge Base. #J-18808-Ljbffr