Ict Operations Manager

6 months ago


Wellington City, New Zealand H2R Consulting Full time

**Location**:
Wellington

Type:
Contract

Reference:
823491

Are you ready to steer a dynamic technology firm through a transformative journey? We are seeking an experienced Technology Operations Manager to undertake a pivotal 3-month hourly rate contract, with the possibility of extension and additional leadership opportunities. Based in Wellington, this role requires a shrewd operator with a knack for customer-centric product and service delivery and readiness for national travel across New Zealand.

**Key Responsibilities**:

- **Leadership & Strategy**: Champion the shift from a traditional functional setup to a robust products and services model. As an adept leader, you will construct and oversee high-performing teams, realigning them into efficient squads with a clear focus on customer alignment.
- **Operational Excellence**: Operate and possibly restructure a service desk and center to fit the new business model, ensuring seamless migration of teams and integration of processes to the new framework.
- **Financial Acumen**: Display a strong grasp of EBITA, P&L, and balance sheets to drive commercial success, ensuring that operational strategies directly bolster the company’s financial position.
- **Transformation & Change Management**: Employ your expertise to redefine what excellence looks like in service delivery, establishing clear priorities and guiding the organisation through strategic change.
- **Customer Relations & Sales**: Elevate the customer service experience by defining and implementing an outstanding service center with a strong sales orientation.
- **Experience**: Proven track record in managing products and services, with previous roles in Insurance, Banking, or Service sectors. Prior leadership in operations at a Tier 3 level, with Tier 2 experience also considered.
- **Domain expertise** in Service Desk Leadership, Service Operations and Service Management
- **Strategic Disruptor**: Not just a manager of cost centers but a true disruptor who has facilitated organisational change, ideally within technology-focused companies.
- **Leadership**: Ability to influence at all levels, placing people at the core of operations and fostering an environment of high performance.
- **Analytical and Commercially Astute**: A commercially minded individual who understands the intricate balance of driving innovation while managing the bottom line.

**The Commitment**:

- **Contract Duration**: Initial 3-month term, with discussions open for extension and potential for permanent leadership roles in line with company growth and acquisitions.
- **Start Date**: Immediate.

This role is a rare opportunity to work closely with senior leadership, directly influencing the CEO and playing a critical role in the company’s strategic pivot. It is not just a job; it’s a chance to shape an organisation’s future.


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