Ict Operations Manager
6 months ago
**Location**:
Wellington
Type:
Contract
Reference:
823491
Are you ready to steer a dynamic technology firm through a transformative journey? We are seeking an experienced Technology Operations Manager to undertake a pivotal 3-month hourly rate contract, with the possibility of extension and additional leadership opportunities. Based in Wellington, this role requires a shrewd operator with a knack for customer-centric product and service delivery and readiness for national travel across New Zealand.
**Key Responsibilities**:
- **Leadership & Strategy**: Champion the shift from a traditional functional setup to a robust products and services model. As an adept leader, you will construct and oversee high-performing teams, realigning them into efficient squads with a clear focus on customer alignment.
- **Operational Excellence**: Operate and possibly restructure a service desk and center to fit the new business model, ensuring seamless migration of teams and integration of processes to the new framework.
- **Financial Acumen**: Display a strong grasp of EBITA, P&L, and balance sheets to drive commercial success, ensuring that operational strategies directly bolster the company’s financial position.
- **Transformation & Change Management**: Employ your expertise to redefine what excellence looks like in service delivery, establishing clear priorities and guiding the organisation through strategic change.
- **Customer Relations & Sales**: Elevate the customer service experience by defining and implementing an outstanding service center with a strong sales orientation.
- **Experience**: Proven track record in managing products and services, with previous roles in Insurance, Banking, or Service sectors. Prior leadership in operations at a Tier 3 level, with Tier 2 experience also considered.
- **Domain expertise** in Service Desk Leadership, Service Operations and Service Management
- **Strategic Disruptor**: Not just a manager of cost centers but a true disruptor who has facilitated organisational change, ideally within technology-focused companies.
- **Leadership**: Ability to influence at all levels, placing people at the core of operations and fostering an environment of high performance.
- **Analytical and Commercially Astute**: A commercially minded individual who understands the intricate balance of driving innovation while managing the bottom line.
**The Commitment**:
- **Contract Duration**: Initial 3-month term, with discussions open for extension and potential for permanent leadership roles in line with company growth and acquisitions.
- **Start Date**: Immediate.
This role is a rare opportunity to work closely with senior leadership, directly influencing the CEO and playing a critical role in the company’s strategic pivot. It is not just a job; it’s a chance to shape an organisation’s future.
-
Ict Manager
6 months ago
Wellington City, New Zealand FINGER TECH LIMITED TA Repair Plus Full timeWe are a Wellington based business providing a range of services including mobile app and software developing, website developing, computer and mobile phone repairing. We need an ICT manager to plan, direct, organise and coordinate the systems and projects. Tasks included: - analysing information needs and specifying technology to meet those needs -...
-
Ict Manager
8 months ago
Auckland City, New Zealand Sam's Motors Ltd Full timeWe are an Auckland based business providinga range of services including car servicing and repairing, tyre repairing, inspection and replacement, panel beating, painting and WOF inspection. In addition, we import and purchase vehicles domestically, and markets used vehicles. Our latest project is to import and retail branded EVs in New Zealand market and we...
-
Ict Manager
5 months ago
North Shore City, Auckland, New Zealand McWood Construction Limited Full time**Joe Title: ICT Manager** **Company: McCore Group NZ Limited** **Location: North Shore City, Auckland, New Zealand** **Salary: $40 - $48 per hour depending on skills and experience** *** **Working Hour: Minimum 30 hours per week** **Welcome to our team as an ICT Manager!** Are you an experienced ICT professional with a passion for innovation and a...
-
Head of Service Management
3 weeks ago
Wellington City, New Zealand New Zealand Government Full timeNew Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...
-
Ict Infrastructure Architect
3 months ago
Wellington City, New Zealand Wellington Free Ambulance Full time**Introduction**: Are you ready to shape the future of ICT at WFA? **Description**: As our ICT Infrastructure Architect, you will design, implement, and manage our ICT infrastructure. You will also provide Level 2 & 3 technical guidance and support to our ICT Service Desk team and the entire organization, ensuring seamless operations and optimal...
-
Ict Manager
5 months ago
Auckland City, New Zealand Pinehurst School Full timePinehurst is a values-based and progressive co-educational private school for students between the ages of 5 and 18. We have a strong and vibrant community of 1100 students and 155 staff, including around 110 teachers, situated in green and pleasant grounds in Albany, on Auckland’s North Shore. The ICT Manager will lead the school’s ongoing commitment...
-
Ict Planning Analyst
7 months ago
Wellington City, New Zealand New Zealand Government Full timeEnsure ICT investments are aligned with corporate strategy & business goals - Support implementation and operation of our ICT investment framework - Maintain and update investment planning and supporting documentation Provide ICT investment planning support & coordination in support of ICT capability building to achieve strategic business...
-
Ict Contracts and Vendor Manager
3 weeks ago
Auckland City, New Zealand KiwiRail Full timeAlign with KiwiRail’s digital goals - Primary point of contact Permanent, Auckland based **What you’ll do** The Information and Communication Technology Group (ICT) provides a wide range of ICT planning, implementation, operation and support services as a shared service to the KiwiRail Group. As our primary liaison between the Digital and ICT business...
-
Head Of Service Management
2 weeks ago
Wellington, New Zealand New Zealand Government Full timeHead of Service Management - ICT at NZ Police, Wellington New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and...
-
Head Of Service Management
2 weeks ago
Wellington, New Zealand New Zealand Government Full timeHead of Service Management - ICT at NZ Police, Wellington New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and...
-
Head Of Service Management
2 weeks ago
Wellington, New Zealand New Zealand Government Full timeHead of Service Management - ICT at NZ Police, Wellington New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and...
-
Head of Service Management
2 weeks ago
Wellington, New Zealand New Zealand Government Full timeHead of Service Management - ICT at NZ Police, Wellington New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and...
-
Head of Service Experience
6 months ago
Wellington City, New Zealand New Zealand Police Full time**Head of Service Experience (ICT), it starts with you!** - **Based at Police College Porirua / National Headquarters, Wellington**: - **Grade 22**: - **Police Employee**: - **Permanent, full time**: - **JR 4610568** **E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.** - Stand at the stern of the canoe and feel the spray of the future...
-
Programme Manager
5 months ago
Wellington City, New Zealand New Zealand Government Full timeEnterprise Level business change - Strategic programme delivery - End to end delivery of large multi-dependency projects across ICT portfolios Take accountability for the delivery of key programmes of work and large multi-dependency projects across ICT portfolios of strategic priority. Transpower owns and operates the National Grid, which is at the very...
-
Head of Service Management
6 months ago
Wellington City, New Zealand New Zealand Police Full time**Head of Service Management (ICT), it starts with you!** - **Based at Police College Porirua / National Headquarters, Wellington**: - **Grade 22**: - **Police Employee**: - **Permanent, Full Time**: - **JR 4610696** **E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.** - Stand at the stern of the canoe and feel the spray of the future...
-
Head of Service Management
2 weeks ago
Wellington, New Zealand New Zealand Government Full timeNew Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...
-
Ict Campaign
5 months ago
Auckland City, New Zealand Auckland Council Full time**He angitūtanga: The opportunities** Exciting opportunities have emerged within our ICT Team as we undergo a transformative phase, realigning functions to clarify leadership and technical roles and responsibilities while structuring resources for optimal capability alignment to establish a Fit for Purpose technology team. The pivotal ICT leadership team...
-
Product Manager
6 months ago
Wellington City, New Zealand New Zealand Government Full timeNew Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...
-
Ict Support Engineer
5 months ago
Wellington City, New Zealand Xtreme Productivity Full timeWe are looking for a friendly and energetic ICT Support Engineer to partner with our clients on their day-to-day IT related activities. Our diverse IT Support Team is spread across multiple countries and many of our team members work remotely. **This is a fully remote role but will require regular on site client visits to assess their technical requirements...
-
Practice Manager Product&agile Dlvry-ict
6 months ago
Wellington City, New Zealand New Zealand Police Full time**Practice Manager - Product & Agile Delivery, it starts with you!** - **Based at Police College Porirua or National Headquarters, Wellington**: - **Grade 22**: - **Police Employee**: - **Permanent, full time**: - **JR 4592203** **Mō te tūnga | About the role** The purpose of the Information and Communications Technology (ICT) group is to work in...