Service Delivery Manager

17 hours ago


Palmerston North, New Zealand ADVANTAGE Full time

**Description**:
**Come and join the Advantage Cyber Security team...**

At Advantage, we look for people who can make a real difference. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are amazing and have made Advantage who we are today. You will be part of the future employees who continue to add the drive, passion, and skills and experience as Advantage continues to grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people
- we would love to hear from you.

**The role**

Are you a Service Delivery Manager looking for a new and exciting role in the Cyber Security space? Take a look at what we have to offer...

We are currently recruiting for a Service Delivery Manager - Cyber Security to join us on our exciting journey as a leading managed service and security provider. We are one of the last remaining independent MSSPs in New Zealand. Our Security Operations Centre operates 24x7 and we have a dedicated team of highly skilled cyber-security analysts, engineers and consultants located in Palmerston North and Auckland.

We have a long list of accolades in the security space. We partner with the best vendors and offer customised solutions to some of Oceania's leading businesses. Whilst we have achieved great success and experienced significant growth over the past 24 months - this is only the beginning for us. We have some audaceous goals and every member of our team is committed to achieving our strategy.

As the Service Delivery Manager, you will report to the General Manager and be responsible for the management and delivery of all services from our Security Operations Team. The Service Delivery Manager is responsible for ensuring that services delivered meet the contracted specifications and expectations established with customers, whilst improving quality and customer satisfaction.

**What you’ll be getting up to on a day-to-day basis**
- Lead, Manage & Mentor the Security Team
- Develop and enhance the strategic relationships with customers
- Drive performance improvement and customer satisfaction.
- Drive the profitability of the business unit
- Ensure Standard Operating Procedures (SOPs) are continually being followed, created & improved to continually deliver better levels of experience to our clients
- Compile monthly customer service delivery reports
- Provide effective tactical and strategic advice, coaching and guidance to staff with a focus on operational delivery
- Ensure effective resource management, influence and identify required resources within the Team and wherever possible forecast ahead in a timely manner
- Manage and control the contractual scope and Advantage compliance against the scope
- Work with the Sales Team on account planning and subsequent delivery of the plan, including relationship mapping/management, identify upsell opportunities, winning renewals and re-procurements

**Do we tick your boxes?..**.

Our Values shape who we are as a business, what we stand for, and how we work. Hiring people with our values at heart, is very important to us as Advantage grows.

Care: I support others to grow in a way that brings out their best.

Trust: I am not afraid to have difficult conversations; I ask for feedback to improve myself and others.

Growth: I constantly look at ways to innovate and learn from failure.

Agility: I believe that change is positive and I embrace it.

**What can we offer you?...**

We can offer you a one of a kind opportunity. Shape the Team of the future, building on the solid foundation that has been created. We offer a personal development and training, benefits package and a fun, friendly culture where everyone has a can-do attitude and is passionate about the work that we do.

Advantage is an accredited employer with Immigration New Zealand.

**Role Type**:

- In-house - Permanent - Full-time - Mid-Senior Level

**Company Overview**:

- Our mission is to create a world where IT just works, data is secure and where our partners can focus on their core business. It’s an audacious mission that our talented, diverse team is dedicated to achieving. Advantage is built around the idea that our partners should not be burdened by their IT - that’s our job To that end, we support hundreds of companies in New Zealand and internationally to do just that. Exciting challenges lie ahead - new regions, technologies and the ever evolving world of cyber-security. Guided by our four core values, we will meet these challenges creatively.



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